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19

February

Assistant Group Service Manager

AUTOrecruit - Brisbane City, QLD

Trades & Services
Source: uWorkin

JOB DESCRIPTION

  • Lead the frontline operations of this massive operation
  • Multiple, major-franchise dealership
  • Negotiable remuneration package for the ideal candidate


A large multi-franchised dealer on the North Queensland Coast is looking for an Assistant Service Manager to run the front operations of their Service Department. This company is long established and family owned, has a priority for not only customer service but growth and development of its' staff. This is the perfect opportunity for a Senior Service Advisor wanting to step up, or a Service Manager of a lower volume site looking to get into a busier dealership!
Extremely well known in their community, retailing good solid brands and supporting their clients with quality parts and service facilities. With a Workshop Manager overseeing the workshop - you will lead the Service Departments customer facing Advisors, Warranty Clerks and other miscellaneous personnel as required.
Your main objective as Assistant Service Manager:
  • Staffing - building a productive, efficient team that will professionally communicate, create & terminate r/o's, attend to drive-way service, quoting duties, loan car allocation to list, protect our customer base
  • Review Performance Evaluations with staff & the Group Service Manager
  • Customer Satisfaction - maintain a high level of CSI
  • Protect current client base and build on it
  • Introduce & develop processes and procedures to ensure a smooth operation within your department
  • Generate profit, control expenses
  • Assist and contribute to marketing strategies to aid business development
Desired Competencies:
  • Technical knowledge
  • Prior automotive industry experience
  • Communication skills, verbal, written
  • Effective time management
  • Word, excel, internet & email skills
  • Supervisory/prior management experience
  • Prior Era DMS an advantage but not essential
For further information contact Chris Fowler on 0480 002 344 quoting job number AC5963 resumes can be forwarded by email to jobs@autorecruit.com.au.

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