uWorkin

There is an opportunity to join our Brisbane Compliance team!

Job Description

What you’ll be doing:

• Review collector’s calls, notes and outcomes against our Quality Assurance framework
• Ensure all staff are compliant with company policy, legal requirements and debt collection guidelines (if collections isn’t your background we’ll train you on this first)
• Apply our policies and processes objectively without bias but by applying common sense principles and an ethical and fair approach
• Provide feedback on performance to multiple stakeholders such as collectors, Team Leaders, Operations Managers and more

• You’ll have a strong attention to detail
• Excellent communication skills with the ability to build rapport with a diverse range of stakeholders
• The ability to handle complex situations and tough decision making in a reasonable and efficient manner
• The ability to use judgement and critical thinking to apply policy and processes to real time examples of work
• Experience in Collections or Quality Assurance in a call centre environment (preferable but if you’re the right candidate we’ll work with you here)

• An environment where success is achievable and rewarded
• A structured paid training program starting with a one-week induction with our Learning & Development Team
• A personally tailored remuneration package that reflects your existing experience and skill set
• Sustainable futures for our employees through structured growth development opportunities
• A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed
• Fully funded Employee Assistance Program
• Exciting, competitive, and fun-filled environment – with regular celebrations and casual Fridays
• In-house complimentary barista – coffee delivered to your desk!
• Volunteer and engagement opportunities within our very own Panthera Foundation, work for a company that gives back to the community