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18

February

Quality Assurance Officer

Panthera Finance - Brisbane Grove, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

There is an opportunity to join our Brisbane Compliance team!

Job Description

What you’ll be doing:

  • Review collector’s calls, notes and outcomes against our Quality Assurance framework
  • Ensure all staff are compliant with company policy, legal requirements and debt collection guidelines (if collections isn’t your background we’ll train you on this first)
  • Apply our policies and processes objectively without bias but by applying common sense principles and an ethical and fair approach
  • Provide feedback on performance to multiple stakeholders such as collectors, Team Leaders, Operations Managers and more
Desired Skills and Experience

Who We’re Looking For
  • You’ll have a strong attention to detail
  • Excellent communication skills with the ability to build rapport with a diverse range of stakeholders
  • The ability to handle complex situations and tough decision making in a reasonable and efficient manner
  • The ability to use judgement and critical thinking to apply policy and processes to real time examples of work
  • Experience in Collections or Quality Assurance in a call centre environment (preferable but if you’re the right candidate we’ll work with you here)


What You Can Expect From Panthera
  • An environment where success is achievable and rewarded
  • A structured paid training program starting with a one-week induction with our Learning & Development Team
  • A personally tailored remuneration package that reflects your existing experience and skill set
  • Sustainable futures for our employees through structured growth development opportunities
  • A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed
  • Fully funded Employee Assistance Program
  • Exciting, competitive, and fun-filled environment – with regular celebrations and casual Fridays
  • In-house complimentary barista – coffee delivered to your desk!
  • Volunteer and engagement opportunities within our very own Panthera Foundation, work for a company that gives back to the community

If you are committed to helping people be better every day then we’d love to hear from you.

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