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Software Implementation Specialist

Foods Connected - Brisbane Grove, NSW

Source: uWorkin



Foods Connected is a cloud-based software platform that helps retailers, suppliers and food businesses globally manage their supply chain, quality control and trading & planning management. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business. 

At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a team Skype call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers. 

We’re always keen to welcome talented individuals to join our team. So, if you’re a natural planner, driven, with a passion for driving forward simple software solutions, creating great user experiences and customer satisfaction through organised, well managed processes then we’re looking for you! 


The Commercial Software Implementation Lead is a key team member who works with and manages key accounts of the business. They will help our customers come up with innovative solutions to problems they are facing and generate new ideas on how we can deliver more for them. 

Our commercial tools are all about giving our customers a competitive advantage in the market and ensure they are buying, selling, planning and analysing what they are doing in the best way possible. The Commercial Project Lead will be become an extended arm of our customers team to help ensure we continue to keep their business ahead of the market. 

This is a senior role within a fast-growing company, working closely alongside the Head Of Business. It will be diverse in activity with the successful applicant needing to be able to adapt to different situations at ease. The successful applicant will have a fantastic opportunity to grow within the business and become a key member of the management team. 


• Managing current commercial accounts within Foods Connected and develop the Foods Connected presence within that client. 

• Conduct workshops with customer teams to understand their problems or ideas that could help improve their business.

• Provide insight into what we can offer to help their business and develop project proposals & plans on driving change. 

• Delivering presentations of the ‘live system’ to client user groups.

• Providing a connection from our clients to our development team and working with the Product Manager and Head of Commercial Projects to determine what will be included in the development plan for new business. 

• Development of the company’s business development and sales strategy with key accounts. 

• Working with current and new key accounts, listening to their needs and satisfying their requirements whilst at the same time remaining within the confines of Foods Connected’s core strategy and software objectives. 

• Complete business analysis on key accounts operations to help them understand where Foods Connected tools fit best into their operations and the benefit the system will bring.

• Proactively manage changes in project scope, identify potential crises and devise contingency plans.

• Own the communication and execution of solution hand-over to client services, service delivery, technology and other team members at designated milestones. 

• Develop and deliver progress reports, requirements documentation and presentations. 

• Test code, review, and recommend changes to development team. 

• Development of strategies and structures from previous experience to help streamline Foods Connected processes and operations as the business grows. 

• Assist with the development of reports, and the loading and configuration or demonstration data and systems.


• No requirement to be an expert but to have a strong understanding of IT systems and the ability to pick up new software tools easily. 

• Must have experience in a factory environment and Food Processing.

• Must have experience in the implementation of software within the food industry.

• Have a strong understanding of the Food Industry and the processes involved across raw material, production, purchasing, commercial, quality and retail. 

• Strong project management skills with the ability to listen carefully to client’s comments and requirements and create structured plans to help progress projects to the next stage. 

• Excellent communication and presentation skills and be able to communicate clearly what something does and the benefit it brings.

• Excellent problem solving and analytical abilities in order to work through problems alongside clients and come up with workable solutions. 

• Team player, able to mentor other staff in developing skills and to assist other staff when needed • Professional demeanour, including tact and diplomacy in dealing with people