uWorkin

About the Company

Laser Plumbing Newcastle Central, is a growing plumbing contracting company, that is part of the O’Brien / Laser network. We have a very strong client base with a proven reputation for excellence in all that we do.

We are a proud local family run business made up of quality-focused trade service professionals in the plumbing industry. In addition to the wealth of experience and knowledge within our teams, we are a registered member of the Master Plumbers & Master Builders associations.

Some of our key service areas include; Domestic, Commercial, Civil and Construction.

This is a fantastic opportunity for a highly motivated, dynamic administration professional to join our team. You will bring a positive attitude, be warm and friendly with excellent organisational skills, great communication skills and an autonomous nature with the desire to own the role.

You will be joining a fast paced office environment in a role that includes a variety of responsibilities including but not limited to:

• Answer the phone and deal with calls as necessary
• Liaise with our customers, tradesmen & subcontractors to ensure our customers are satisfied beyond their expectations
• Attend to requests for works/jobs as they arrive via phone, email and other communication portals
• Be able to handle surprises
• Be committed and passionate to making a difference
• Customer service
• Assisting in operational functions of the business
• Using job management software to manage work flows for the service and maintenance department, including; job creation, job scheduling to technical field staff, updating job details, ensuring accurate and timely detail and pushing details to technical field staff via phone application
• A fabulous attention to detail and outstanding organisational skills
• Liaising with local authorities and businesses
• Be actively involved in regular meetings
• General administration and operations duties as required

SKILLS & EXPERTISE

You should have good computer skills and be used to working with and understand the importance of a software system to deliver a service. Experience in a service environment involving parts and scheduling will be highly regarded, although not mandatory.

Other skills and expertise required include:

• Minimum of 2 years work experience in a similar environment
• Demonstrated computer skills
• Excellent communication skills, written and oral
• Excellent organisation and time management skills
• Skilled in prioritisation and ability to multi-task
• Superior customer service skills
• A 'team player' attitude
• Experience with Simpro job management system an advantage

You will have a mature outlook with the ability to communicate with people on all levels. You must have strong attention to detail. The successful candidate will have a 'can do' attitude and the ability to work both autonomously and as part of a team. The position is full time.

Salary is negotiable based on skills and ability.

If you are a self starter, highly motivated and energetic individual with strong work ethics, looking for a challenge and to make their mark on the growth of a successful award-winning company, then we would like to hear from you.

Apply Now!