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19

February

Pc Field Engineer - 213292

Mphasis - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Job Description

Role: PC Field Engineer

Location: Melbourne

Technical Skills

Provide our customers with break-fix proactive and reactive support for PC products

Analyses, installs, acquires, modifies and supports operating systems, database or utilities software.

Perform routine maintenance and repairs on Customer equipment working primarily Onsite

Add , Move and Configure system hardware, software and network components

Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements

Gather data from known resources and solve moderately complex problems

Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met

Escalate issues according to established procedures

Follow established procedures after completing Customer call

Learn new technologies

Share Knowledge And Experience With Others

Solve well-defined and moderately complex problems using established policies and technical principles

Identify Customer needs and evaluate opportunities to retain and increase service levels

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