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Sleep & Respiratory Care (SRC) is committed to discovering and developing novel solutions to help people sleep and breathe better. Our success spans more than three decades and can be attributed to our passion for deeply understanding the needs of the customers we serve and leveraging these insights to develop intuitive, seamlessly connected solutions. 

By empowering people to breathe easier, and to sleep better, we improve lives. By committing to being bold and innovative, challenging convention, and collaborating with our customers, we create richer, better solutions to help deliver exceptional and efficient health care. 

Your Challenge:  

The Patient Care and Sales Support Consultant is a part of the SleepCare team offering premium services for the treatment of Obstructive Sleep Apnoea within Philips Sleep Services Centres and Premium Philips partners. The Patient Care and Sales Support Consultant is integral in the patient therapy journey and is responsible for the coordination and delivery of patient support services through the provision of professional and clinical assistance to the patient throughout their therapy trial and ongoing use of therapy. The consultant ensures optimal patient satisfaction and therapy adherence and delivers a high-quality value service to patients and prescribers alike. The Patient Care and Sales Support Consultant is also responsible for liaising with various stakeholders Healthcare professionals (i.e. General Practitioners, Hospital staff, and funding body support workers) to support their queries and assist with order processing, patient support appointments, escalation follow-ups. 

Key Responsibilities:  

• Manage patient journey from diagnostics to therapy compliance through supporting online bookings and patient queries, pre-appointment support  

• Ownership of patient issues and escalations, follow up with relevant internal stakeholder to ensure the patient issue is resolved  

• Actively promote the value proposition of Philips Sleep Services Centres and Premium Partners to referred patients  

• Provide tailored support based on an understanding of patient needs

• Educate, position, and upgrade patients on complete SRC product portfolio for in-clinic consultations
  

About you 

• Proven high volume customer service experience with a dedication to providing superior customer service  

• Sharp communication skills both written and verbal, active listener with attention to detail  

• Ability to express empathy  
  
  

• Inbound sales experience and clinical knowledge of sleep is highly desirable  

• Ability to work in a team environment with a positive and proactive/Can do attitude  

• Agile mentality with proven ability to multitask 

• The ability to manage time effectively when dealing with competing priorities and meeting deadlines  

• The ability to work both autonomously with minimal supervision and be able to collaborate effectively in a team environment 
  

Our Offer 

The work we do at Philips changes lives for the better. It's not just innovation for the sake of innovation. It's innovation for the sake of people. For us, it's about helping communities everywhere and addressing the big issues head on. 

We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.