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February

Customer Success Manager (12-month Contract)

HEALTHENGINE - Perth, WA

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

The Gig

This is your chance to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

Our Customer Success Managers represent HealthEngine, and are the primary point of contact for any of our practices who have concerns regarding product, support, or billing. The purpose of this contract role is to provide the best customer experience possible, which in turn will result in customer retention and expansion.

Responsibilities:

  • Build great customer relationships to ensure that our customer remain our customers
  • Proactively manage a portfolio of high value customers to maximise their return on investment
  • Present at regular customer business review meetings to articulate value and return on investment (ROI)
  • Identify potential retention challenges and resolve
  • Identify opportunities to provide value-add services to our customers and generate proposals
  • Collect, collate and report performance and product feedback to stakeholders
  • Negotiate and close renewals with existing customers
  • Coordinate finance and billing on behalf of customers
  • Support Corporate Business Development Manager
  • Coordinate with Corporate Technical Support and Corporate Sales Admin Support team members to guide new and existing customer service activations.

About You

You are impact and results driven with an ability to drive continuous value to our products. You can talk the talk at all customer levels, including executive and C-Suite. You will have an analytical ability to improve customer results through data and improvements. Your time management, organisational & problem solving skills will be key to your success in this role as this is a fast paced and ever changing environment. This role will also require you to be very proactive and demonstrate initiative as it is a very autonomous and results-driven role. You are intuitive, curious and a voracious learner, that will bring strong customer-facing skills. 

Experience you'll bring:

  • 3+ years’ experience in an Account Management role
  • Experience in using multiple CRM and client management and reporting systems
  • Experience using Microsoft Office (Excel, Word, Powerpoint) & Google Suite.

About HealthEngine

At HealthEngine, we’re on a mission to transform healthcare in Australia. HealthEngine is Australia’s consumer healthcare platform, creating an exceptional patient experience by bringing all healthcare providers into one, connected network. We allow patients to find and book healthcare practitioners at the touch of a button, 24/7, while providing practices with the tools and technology to improve their patients’ experience. We believe that by creating a more connected, immediate and simple ecosystem, we can improve health outcomes for everyone.

What’s on Offer

HealthEngine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. There’s no limit to your progress — your future’s what you make of it.

  • A diverse culture of smart creative individuals who are passionate about HealthEngine’s mission and vision 
  • An open-plan office with a variety of spaces for working and socialising
  • Regular social events, hackathons, a huge end of year celebration and more

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