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Product Manager - Payments Front Office

Woolworths Group - Sydney, NSW

Source: uWorkin


What You’ll Do

Among Australia’s earliest adopters of the Google platform and agile methodologies, we are continually investing in future-focused IT solutions. We seek curious, innovative and resourceful technology experts to help us pave the way and to make the most valuable impact.

The Product Manager - Payments Front Office position will focus on providing technical leadership and decision making accountability for a major application or suite of applications within Payments Front Office - namely Connex (Payments Switch) & In-Store terminals (PINPads).

You Will

  • Deliver cost-effective, quality, innovative technology solutions and services that support business strategy.
  • Be responsible for the DEVOPS Product Life Cycle for the application/s.
  • Be responsible for calculating and driving reductions in the Total Cost of Ownership for the application/s.
  • Have a complete understanding of the business processes and the technology that supports the business requirements.

Key Responsibilities
  • Provide thought leadership on a product roadmap to enable the delivery of key business objectives, including metrics for performance measures
  • Ensure that critical IT services are effectively managed to minimise business disruptions in the event of a failure and be able to recover in accordance with the agreed business recovery requirements by having an appropriate DR solution in place for application/s.
  • Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions.
  • Manage vendor performance in terms of costs, timeframes, quality to agreed service levels and escalation of non-compliance issues in relation to Release deliverables, negotiate commercial terms and charges.
  • Lead a team of Developers, Independent Contractors and Software Vendor Programmers (onsite and offsite) to ensure the best business outcomes are achieved.
  • Manage ongoing 2nd level and 3rd level support of developed applications to reduce the impact of application defects and associated incidents and problems.
  • Responsible for the oversight and progress of all Major Technical Incidents to ensure their prompt resolution. This will involve coordinating separate technical teams, structuring investigations and working with the respective business areas to ensure accurate and timely information is disseminated to senior stakeholders and end-users.
  • Manage the project transitional elements of new services to BAU and ensure all relevant support partners are skilled and capable of supporting the new services
  • Design and implementation of automated testing to deliver more efficiency in the task, ensuring all future functionality is updated in the automated test scripts.

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.