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Senior Technical Content Designer

Atlassian - Sydney, NSW

Source: uWorkin


Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Information is a powerful and crucial element of every user experience. For Atlassian designers, developers, and third-party partners who build off our products, this is even more true – without great documentation, it is nearly impossible to build new apps, services, and products.

At Atlassian, we look at the way we communicate to our internal and third-party product designers, developers, content designers, and brand designers as an end-to-end journey. This journey begins as people get started with working with the Atlassian Design System .

This is not a traditional technical writing role. As part of the Design System team at Atlassian, you'll be empowered to experiment with a variety of approaches to craft information and be expected to marry your technical know-how with stand-out user experience skills.

In This Role You Will

    • Work closely with cross-functional product teams that deliver experiences across the Atlassian Cloud product suite — Jira, Confluence, Bitbucket, and Trello, to name a few
    • Build-out a scalable content design process and elevate the content in the system such as patterns, standards, and training material
    • Write effective and easy-to-read documentation that quickly unlocks value for all teams
    • Develop and contribute content standards for the system that are effective, accessible, and inclusive and evangelize content standards that guide others to create content for Atlassian products.
    • Experiment with different approaches to information in the UI, documentation, supporting materials, and anywhere else our customers experience information
    • Help drive an operational content strategy for the design system site
    • Document internal systems, processes, learning, architecture, and standards

On Your First Day You Will Bring
    • Experience writing high-quality technical documentation
    • Ability to read, write, and verify code e.g. JavaScript, React
    • Comfortable using design tools e.g. Figma, Mural
    • Experience working with standard developer tools e.g. Git
    • Experience detailing APIs, writing code samples, tutorials, and other technical content related to building or extending products and apps
    • The ability to engage both technical and non-technical audiences and inspire various disciplines

Ideally, You Would Also Have
    • Experience working either on or with a design system is highly desirable
    • Experience with headless content management systems
    • Passion for creating accessible and inclusive content
    • Examples of applying design thinking and design processes (sparring, user journeys, personas, user research) to improve or validate your work
    • Experience creating data-informed insights by synthesizing and applying customer research
    • Portfolio that includes technical writing samples, workflows, content templates, style guides, or standards for different content types

More About You

This opportunity is for someone who thinks bigger than traditional software documentation and wants to help us push the boundaries on making sure our customers love our products.

You love the detail and challenge of designing content to tight character counts but also are invested in making sure content contributes to the bigger picture and threads together the user experience in a way our audiences expect.

You thrive in a fast-paced, agile environment and have excellent project management skills, you embrace ambiguity with open arms and are not afraid to fail, ask questions, and constantly seek new ways of working and communicating.

On any given day you can expect to be guiding other content contributors, and the wider community made up of product managers, developers, and designers to test and validate content.

More About Our Benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More About Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to atlassian-accommodations@atlassian.com and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .