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Customer Service Representative

McGraw Hill - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin


Build the Future.

Could your creative thinking build the future? Customer Service Representatives at McGraw Hill make a difference for learners and educators across the world. Our team needs individuals with new ideas who connect with people in innovative ways.

We are looking for a Customer Service Representative in our Sydney office who will directly impact the customer experience and represent our organization with enthusiasm.

How can you make an impact?

Our Customer Service team thrive on building meaningful relationships with our customers, both internal and external. In this role, you will effectively manage customer services enquiries through phone/e-mail and to respond to enquires in a courteous and timely manner.

What can you expect from the position?

  • Respond to customer inquiries via phone/emails.
  • Forward customer enquiries to the appropriate department when necessary.
  • Order entry of customer orders into IP1 system.
  • Documents call contacts and details completely and accurately following established processes and procedures.
  • Actively manage open cases/tickets and ensure that all necessary follow-up is completed to provide resolution.
  • Sign for deliveries and alert the appropriate staff member of arrival.
  • Receive and distribute the morning mail appropriately (Mail from Australia Post).
  • Performs other duties as required and requested.
Successful Candidates Will Have The Following Experience
  • Excellent communication skills – both verbal and written
  • Professional phone manner
  • Excellent planning and organization skills to manage multiple tasks and meet deadlines
  • Customer Service Experience
  • Digital savvy to be able to provide digital support
  • Experience in using publishing/distribution systems (AS/400) would be highly preferred but not essential.
  • Intermediate Word and Excel skills
As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.

Are you ready for a new challenge? Apply for a career at McGraw Hill and together, we'll impact the world.