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Customer Solutions Manager

AWS Australia Pty Ltd - Sydney, NSW

Source: uWorkin



Transformation Customer Solution Manager

At Amazon Web Services (AWS) we are leading the cloud revolution. As a Transformation Customer Solution Manager you will work with some of the largest and most complex customers in the world. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration and modernization outcomes for our customers.

Role & Responsibilities

The Transformation Customer Solution Manager role is responsible for the delivery of cloud migration and modernization programs that span traditional IT teams and business units. You will be a trusted advisor to your customer. You will commit to owning migration projects within a single organization or across several organizations, leveraging your program management, technical, organizational, and transformation expertise to understand your customer's strategic business and technical goals. By translating these goals into an executable plan, and tracking and reporting progress, you'll drive migrations and modernization successes by bringing together the customer, AWS, and our partners.

Passionate about customer value creation, you will be adept at measuring, quantifying and reporting on customer value realization, ensuring our customers realize the value of their Transformation. You will be a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams. You work to ensure partners are on-boarded and involved in the transformation as needed. You will be an active participant of steering committees and governance structures regardless of who is leading the transformation and act as the point of contact for escalations if the transformation hits barriers. You will be proactive in assessing migration progress and design and implement plans to mitigate any risks or delays. In addition to your customer facing responsibilities, you will help shape the rapidly growing transformation team, by assisting with the definition and implementation of new processes and mechanisms.

A successful candidate must possess the ability to think critically, be self-motivated, and deal with large amounts of ambiguity. You should bring a solid technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator.

At AWS, we welcome innovators who use data to make decisions, and who obsess over our customers.


Basic qualifications
· 7+ years leading complex, large scale, technical/engineering programs.
· 5+ years in a senior customer facing role.
· 5+ years of experience in migrations or IT consulting projects.
· 2+ Experience in migrating to AWS/cloud services.
· Willingness to travel to customer locations as needed.


Preferred qualifications
· Excellent written and verbal communication skills, including demonstrated ability to effectively deliver information to the C-level
· Demonstrated ability and experience working across cross-functional teams to deliver complex IT solutions.
· Experience working with current technologies (including cloud).
· Strong organizational and troubleshooting skills with attention to detail
· Excellent communication skills (both written and verbal).
· AWS Certification such as AWS Certified Cloud Practitioner,
· Bachelor degree or equivalent experience in a STEM field, and or Project Management, Agile, Scrum

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.