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THE COMPANY

Myfreight is Australia's leading Freight Management and Transport Management System provider. Due to continued growth, we are looking for another Customer Service Officer to work in a friendly and dynamic environment in our offices in Ringwood.

THE POSITION

Our Customer Service representatives are required to perform all other duties as assigned by the manager for meeting the organisation's needs and thereby satisfying our customers’ needs. The representative will report all escalated customers’ concerns to their manager for effective and prompt resolution of the customer matters in professional manners as required by the company guidance. This is a full-time position with some flexibility in working hours.

LOCATION

Eastern Suburb - Ringwood, VIC 3134

WHO SHOULD APPLY

We are seeking a Full-Time Representative with the following skillsets and knowledge base.

• Strong customer service skills
• Ability to multi-task
• Decision-making and problem-solving skills.
• Ability to prioritize tasks, time management and organizational skills.
• Attention to detail and accuracy, e.g. Reading carriers’ web scanning status updates 
• Effective communication skills
• Professional phone and email etiquette
• Team oriented 
• Freight or logistics knowledge preferred

If you have the skills that we are looking for and are interested in joining our friendly company which rewards high performance and offers career progression, then forward your resume together with a covering letter demonstrating how you meet the above criteria.

Myfreight, we make complex freight simple, so that you can focus on your business!