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About the role

The Customer Service Administrator is responsible for ensuring the daily administrative and procedural requirements for the Esperance branch are met.

This is an opportunity for a highly efficient, organised Customer Services Administrator. You will be a technically savvy professional who enjoys working with clients and providing exceptional customer service. You will have the attitude that teamwork comes first, and you are ready to assist wherever needed. You will pride yourself on your accuracy and ability to meet deadlines.
You are proactive and with support from the business will seek to improve upon the existing processes and delivery of quality services to clients. You have excellent communication skills and only accept the best performance from yourself.

Key responsibilities:

• Attend to Customer enquiries in a friendly and helpful manner directing to relevant departments when appropriate.
• Ensuring customers are notified and kept up to date with expected time on site.
• Maintaining job, customer data, notes and invoices in line with operating procedures to ensure efficiency.
• Work with technicians to schedule jobs with a focus on maintaining expected timeframes to maximise efficiency.
• Managing overtime of technicians and ensuring overtime hours are primarily for chargeable work.
• Opening of repair orders, with accurate descriptions of work to be undertaken.
• Addition of workshop vehicles to the customer database.
• Repair order preparation and timely accurate closure for all service invoicing.
• Ensure accurate reporting.
• Prepare and distribute monthly statements to Allmakes Ag customers
• Following up on overdue accounts in accordance with Allmakes Ag procedures.
• Ensuring all supplier invoices are forwarded to Allmakes Ag accounts payable for entering and payment.
• Assist in other general service administration tasks.

Job Types: Full-time, Permanent

Salary: $20.00 - $25.00 per hour

Experience:

• Administration: 1 year (Required)

Location:

• Esperance Shire WA (Required)

Work Eligibility:

• Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

Work Remotely:

• No