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18

February

Customer Service Representative

McHugh & Eastwood - Melbourne Airport, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

Tasks & responsibilities

  • Provide a high level of customer service and ensure your clients requirements and service levels are met and exceeded
  • Review internal and external clients service reports
  • Identify potential issues and provide proactive problem solving
  • Ensure updated quotes & sell rates in CargoWise to enable auto rating
  • Develop and maintain long term business relationships with customers.
  • Follow up on purchase orders.
  • Monitoring and updating of weekly report
  • Generate customer quotes.


Qualifications & experience

  • Minimum 3-5 years' relevant experience within the Freight Forwarding industry
  • CargoWise One experience is essential
  • High attention to detail.
  • Be able to work closely within a team environment.
  • Proactive communication with all relevant stakeholders.


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