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February

Client Services Officer

QUEENSLAND GOVERNMENT - Brisbane Grove, NSW

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION


Reform & Support Services; Queensland Courts Service; Justice Services; Brisbane City

The position is part of the Recording and Transcription Services team within RSS. Recording and Transcription Services liaise with various stakeholders including vendors, Court and judicial staff, legal professionals, members of the public to coordinate matters related to transcription services.

Reporting to the Team Leader, Recording and Transcription Client Services, you will assist and support in the supervision of the Client Services Team. Within this role you will provide client and stakeholder assistance, act as first point of contact for the Client Services Team and perform administrative duties in regard to the ordering and distribution of Court transcripts to internal and external clients.

Key Responsibilities

• Assist in the management of the Client Services Team to achieve business objectives through the development, implementation and continuous improvement of administrative and operational processes

• Act as the first point of escalation for the Client Services Team. Providing advice and assistance when responding to client and stakeholder requests and enquiries by providing prompt, competent, consistent and courteous service via telephone and email.

• Provide supervision and support to staff with the ordering and distribution of court transcripts, ensuring a high level of customer service and support to both internal and external stakeholders, including judiciary, courts' users and transcript providers.

• Assist in queue management activities in relation to customer facing operations.

• Provide training and support to the Client Services Team as required, with the inclusion of coaching and development for systems and legislation.

• Accurately enter and extract information from records systems and computerised databases to collate for reporting purposes.

• Ensure relevant legislation, policies and procedures applicable to the Client Services Team are followed to allow for the delivery of quality services to relevant clients and stakeholders.

• Other duties and responsibilities assigned by Team Leaders.

Applications to remain current for 12 months

Brisbane Grove, NSW

Administration & Secretarial




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