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Program Manager - Child, Youth And Family


Voluntary, Charity & Social Work
Source: uWorkin


ProCare Australia are the leading specialist recruitment agency for the community service industry in Australia, providing casual, locum and permanent career opportunities.

The Organisation

Our customer is a long standing NGO providing a suite of services to vulnerable members of the community. Established for over 20 years, this service was established initially to provide services to people with a disability. With successful expansion Nationally across Australia and New Zealand, this organisation provides services to older persons, people with a disability, Foster Care support, residential services for young people, therapeutic case management for children and young people and clinical support.

This organisation builds its service delivery on the ethos of community consultation and participation, partnering with key Government and NGO stakeholders to ensure seamless service delivery for children, young people and adults with complex and varied needs.

The Role

On behalf of our customer we are seeking a Program Manager | Child, Youth and Family to join their Townsville office. This permanent full time opportunity will be responsible for day to day management, leadership and operations of the Child, Youth and Family Program. 

Working closely with the Area Manager and Operations manager for FNQ, the Program Manager will oversee and manage the Child, Youth and Family program to ensure smooth operation, compliance and a high quality of service delivery and care of clients. 

Key Responsibilities

  • Develop, lead, motivate and manage a team
  • Oversee and manage the staff and operations - providing supervision and leading by example on complex case files and for service delivery to those within the regional community of Townsville
  • Ensure delivery of program services in accordance with program budgets, Business Plans and in line with client needs and plans
  • Ensure a consistent standard of quality is delivered for programs in accordance with regulations prescribed in relevant legislation and funding agency standards
  • Manage risks and issues arising in the course of service management
  • Advise and consult with all relevant parties, including the Operations Managers and Area Operations Managers regarding complex and sensitive matters.
  • Oversee time and attendance records of staff for:
    • payroll processing
    • monitoring leave approvals and accruals
    • managing scheduled absences across operational requirements

To be Successful

  • Tertiary Degree qualifications in Human Services, Social Work, Psychology, Human Services or similar essential
  • Demonstrated experience in a program similar to Out of Home Care or Residential Care
  • Demonstrated experience of working in a leadership/management role in a human services organisation
  • Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards
  • Demonstrated experience working in a dynamic, high volume work environment
  • A demonstrated commitment to the care and protection of clients
  • Demonstrated interpersonal/communication skills, including verbal, written and negotiation
  • Demonstrated ability to manage services and programs within a budget
  • Demonstrated ability in time management and organisational skills.
  • Demonstrated ability to work with people from diverse cultural backgrounds with specific reference to Aboriginal and Torres Strait Islander people.
  • Well-developed problem solving skills
  • Ability to use initiative, think laterally and strategically, to meet deadlines and produce quality work under pressure
  • Current Qld Driver License
  • Current Working with Children's Check or ability to obtain
  • LCS2 Positive Notice or ability to obtain- this can take several weeks to obtain 

Salary and Benefits

Salary is $80,000 - $95 000 PA + Salary sacrifice + a tool of the trade vehicle. 

Salary packaging (also known as salary sacrifice) is an arrangement between you and your employer where you pay for some items or services straight from your pre-tax salary. You can salary package computers, cars, childcare and super, for example. This can reduce your taxable income and put more money in your pocket.

South Townsville, QLD

Voluntary, Charity & Social Work


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