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Training Officer


Banking & Finance
Source: uWorkin


Who We Are

Cuscal is the largest independent provider of payment solutions for the Australian financial services sector. Cuscal and its predecessors have been operating in Australia since the 1960s.

We partner with mutuals, banks (large and small), fintechs and corporates, who provide payment services to their clients, and we enable them to implement the best payments systems for their needs.

Cuscal's vision is enabling the future. We are committed to working behind the scenes for the success of our clients, through relevant and innovative digital and payment solutions.

At the heart of our business model is partnership and trust. We demonstrate this through our products, our services, and our relationships with our clients.

The Opportunity

The Training Officer is responsible for the development and delivery of quality training slides, guides and recordings for our clients and internal teams, to facilitate their upskill on new products or enhancements.

The role involves working with project Change Management and Business Analysis team members to create a Training Needs Analysis to define the scope of the client and internal training requirements.
Key Accountabilities:

  • Design and develop a library of high-quality training materials, based on adult learning principles for required products and operational processes, which can be delivered as is or tailored to specific client needs.
  • Work collaboratively with Product and Project team members to develop appropriate training materials for the delivery of new products or product enhancements to our clients and affected internal teams.
  • Develop a structured training schedule, in accordance with the Project Plan developed by the respective Project Manager.
  • Deliver training to clients and internal staff in accordance with the Project training schedule.
  • Implement a training evaluation to obtain client feedback on the effectiveness and quality of training delivery and materials.
  • Understand the business process flows for the development of change impacts and training materials.
  • Potentially assist with the change impact assessment and change activities for clients and internal teams.
  • Complete change analysis & change assessments.
  • Provide input, guidance & support to communications, training & project teams on process & change principles & requirements. Conduct process & change related to stakeholder management communications.
  • Ensure people readiness for upcoming change generally conducted through a project or significant initiative. Define, measure & track people related readiness, risks & success.
  • Contribute to maintaining & enhancing the Change Management framework 
You will have:
  • Significant experience in designing the product and operational process training programs
  • Demonstrable track record and substantial experience in instructional design and facilitation of adult learning.
  • Experience in developing and delivering training solutions using a variety of delivery channels
  • Understanding of the Payment services industry is preferable
Technical Competencies:
  • IT skills for navigation and applying systems and online content management
  • Advanced user of Microsoft Office tools
  • Preferably, a specialist in financial services in the transactional banking environment 
  • Current Cert IV Training and Assessment required
  • Degree or Diploma in Adult Education (or related) highly desirable 
Why Cuscal?

We are in the rapidly evolving world of payments, and at Cuscal we like to ensure that our employees are supported and motivated to succeed. Here are some of the benefits our employees enjoy:

  • Flexible working arrangements
  • A culturally rich and diverse demographic in the workplace
  • Rewards platform with a variety of employee discounts in the retail sector 

To apply for this role please email your CV to Meenal Sharma at msharma2@cuscal.com.au with the role you are applying for as the subject line. Due to the high volume of applications that we receive, we will only reach out to shortlisted candidates. We look forward to receiving your application.

Note: Due to COVID-19, all roles at Cuscal will be carried out from home unless specified or until further notice.

Agencies: we will be in touch with our preferred panel if we require assistance in recruitment. We ask that you do not send unsolicited CVs or contact hiring managers directly.