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Member Care Consultant - Call Centre

HCF - Parramatta, NSW

Customer Service & Call Centre
Source: uWorkin


Apply NowJob no:500288
Work type:Fixed Term Full Time
Location:Parramatta, St Leonards

Location: Parramatta, St Leonards and work from home as required
Role type: 6 months fixed term contract
Salary: $59,721 (inc super) per year (prorata) + 9.5% loadings!

About HCF

HCF is Australia's largest not for profit private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.

The Role:

Our Member Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they receive a personal and exceptional service at all times. Working to clear targets, you will be responsible for providing outstanding phone based service to HCF members, taking calls related to billing.

We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service.

You will be available to work from both our centrally located call centres in either St Leonards or Parramatta and your operating hours may be between the hours of 8:30am to 8:15pm, Monday to Friday. 

Please note: Our call centre employees are currently operating from home full time, and we will offer the flexibility to work from home in the future once we return to the office in a more permanent capacity.
Recruitment will be completed virtually. Training location will be decided closer to the start date however at this stage, it will be run virtually.

To be successful you will demonstrate:

  • Outstanding communication skills
  • An interest in Health Insurance
  • Previous experience working in a customer service role
  • Solutions focused
  • Comfortable with set KPI's and targets
  • Strong work ethic, taking pride in each and every call
  • Team player, assisting team to achieve targets
  • Ability to stay calm under pressure
  • Strong accountability
  • Ready to take a step up in a challenging, yet rewarding role

Benefits & Culture

We believe in developing our people to assist in driving continuous improvement within the organisation. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.

In addition to the salary offered, HCF have a number of employee benefits including:

  • Generous discounts on health insurance and other insurances
  • Family and friends day
  • Study leave
  • Parental leave scheme
  • Developmental opportunities
  • Comprehensive training and ongoing support
  • Positive diverse inclusive culture

HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Next Steps

If you're ready to make a difference to your career and to HCF then click ‘apply now’ to be considered for upcoming opportunities.

Parramatta, NSW

Customer Service & Call Centre


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