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18

February

Customer Service Team Lead

AIR RECRUITMENT - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

 
  • Make your mark in this exciting role with a fast growing Saas company!
  • Full-time permanent position
  • Competitive salary

Our client is an exciting and fast growing Saas company offering complete building maintenance tools and solutions through integrated technology, providing building owners and facility managers solutions to improve safety, achieve compliance, improve cost efficiencies, reduce administration and build strong partnerships.

Due to growth, we have an exciting career opportunity for a highly motivated and client centric

Customer Support Team Lead

to join their team in Melbourne. The Customer Support Team Lead plays an integral role within the company and will assist with driving a high level of customer service, provide support and encouragement to further enhance the team culture and work with management to drive process improvement across the department.

The role:


  • Reporting to the Head of Customer Success you will assist with leading, managing and supporting your team members (4 staff).
  • Assist team members with customer support enquiries, resolution and escalation.
  • Review and evaluate current processes to create further efficiencies
  • Resolve incidents and requests within a timely manner.
  • Ensure customers are kept up to date regarding the progress of their enquiry.
  • Understanding of workflow, process and systems to enable you to provide support and guidance to clients to manage expectations.

What we’re looking for:
  • Minimum 2-3 years experience in a similar customer service role
  • Experience developing teams, previous management/leadership of 3-5 members (essential)
  • Experience with managing client expectations
  • Experience within industries such as Lifts, HVAC, Fire, Mechanical Ventilation, Services & Maintenance are favourable
  • Experience with software such as Zendesk or similar
  • Highly motivated self-starter, eager to learn and determined to adapt quickly
  • Strong computer skills
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Critical thinking and problem solving skills
  • Ability to work autonomously and manage your time
  • Ability to work in a team environment to ensure deadlines are met
  • Strong willingness to provide high quality customer service and positive results for clients
  • Ambition to grow with the company!

Benefits:
  • Exciting full-time permanent role with fast growing Saas company!
  • Attractive and competitive salary
  • Opportunity for career development and growth

If you have what we’re looking and are excited about the opportunity this role provides, APPLY TODAY!


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