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Client Service/regional Relationship Manager

ARcare - Brisbane Grove, NSW

Source: uWorkin


About the Role Arcare is looking for a Client Service/Regional Relationship Manager that will be responsible for promoting the Arcare brand and build/strengthen relationships with key referrers in the South Brisbane and Gold Coast region. The Client Service/Regional Relationship Manager will act as a trusted advisor to the community, hospitals, social workers and placement agencies by being highly consultative and collaborative and provide solutions to respond to identified needs. In addition, the Client Service/Regional Relationship Manager is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Queensland Regional Manager – Client Services. The Client Service/Regional Relationship Manager will be proactive in staying up to date on industry news and trends to identify business opportunities and be expected to attend local network meetings and expos, organise, host and present at functions. The Client Service/Regional Relationship Manager will report directly to the Queensland Regional Manager - Client Services and will also work closely with the National Client Service Manager to deliver on national Business Development objectives. The Client Service/Regional Relationship Manager will be based at Arcare Eight Mile Plains and will be responsible for the effective execution of appropriate sale and admission functions at this site. To assist the sales team, and to build knowledge of the Arcare residences in the region, the successful candidate will be required to work at other Arcare residences across the South Brisbane/Gold Coast region from time to time. Skills and Experience Proven experience in a Sales and Business Development Ability to build and maintain effective relationships with relevant key referral agencies such as hospitals and placement agencies Demonstrated ability to seek out new opportunities for business to business partnerships to assist with occupancy Previous experience in a Business Development (and/or) Customer Service position The ability to seek regular feedback to ensure that referrers are satisfied with Arcare Services Proactive in staying up to date on industry news and trends to identify business opportunities Well-developed interpersonal and communications skills Positive, driven, motivated and have the ability to work independently Demonstrate a genuine caring attitude towards clients and families Must be solution focused with sound organisation and computer skills Previous experience in organising and hosting functions (desirable) Must be flexible in working hours outside of normal business hours to attend events and functions Current Police Clearance and Statutory Declaration Queensland Drivers Licence Culture Arcare is a family owned business and as such, open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities Benefits Supportive, friendly and caring organisation Family owned business Training Plan & Educational Opportunities Senses Framework to ensure staff are supported in personally meaningful goals Other benefits include % off Health insurance cover etc