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13

February

Customer Service Representative

Marketing Together - Burleigh, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Marketing Together is a well-established marketing and advertising company that has been operating for over 10 years. We are based in Burleigh and manage thousands of clients in Australia and New Zealand using a web-based Customer Relations Management system (CRM) and accounting software.

The right candidate will have a proven ability to handle conflict, have excellent written and verbal communication skills and be able to listen and solve problems. You will need to think laterally and be prepared to take on more responsibilities over time.

You must be confident and well organised and have at least 2 years of proven customer service experience. Some exposure to legal terminology would be an advantage.

The role also requires a high degree of accuracy to assist the accounts department in processing contracts and completing detailed notes on the CRM regarding customer service problems and solutions.

Our office provides a young and friendly work environment and the role requires the ability to work as a team liaising with a number of other staff members to resolve issues.

Intermediate to high computer skills are required and the ability to work with Apple Mac and Google systems is preferred.

You will be contacted for an interview should your application be successful.

Application Deadline: 27/02/2021

Expected Start Date: 27/02/2021

Job Types: Full-time, Contract, Permanent

Salary: Up to $48.00 per year

Experience:

  • Computer skills: 2 years (Preferred)
  • Customer Service: 2 years (Preferred)

Education:

  • Diploma (Preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Social distancing guidelines in place
  • Sanitising, disinfecting or cleaning procedures in place

Burleigh, QLD

Customer Service & Call Centre




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