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13

February

Guest Service Agent (Receptionist)

CH Boutique Hotel - Tamworth, NSW

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

CH Boutique Hotel offers a unique location and vibrant work culture to cultivate memorable guest experiences. Our Reception team are more than just check in & check out agents, they are the front line & often first point of contact for guests, suppliers, hosts & staff offering exposure to many different operational and sales components.

What will you do?

· Deliver amazing experiences through genuine hospitality & service excellence.

· Handle the check-in and check out experience creating a seamless interaction.

· Respond to all incoming telephone and email inquiries in a professional and sales orientated manner

· Handle all accommodation reservations & guest requests

· Provide outstanding customer service and assistance to hotel and dining guests

· Manage guest expectations and resolve issues as they arise.

· Accurate and timely handling of cashiering and administrative responsibilities. Reporting, analyzing, problem solving etc.

· Multi-task & prioritize effectively

· Attract and retain guests through a high level of customer service and being knowledgeable about our services

· Working independently and unsupervised at times

Do you have what it takes?
As a self-motivated, passionate and focused individual you will possess the following attributes:

· Minimum of 1 years experience in a customer service role preferably in the accommodation industry (reservations experience is an advantage)

· Superb customer service skills coupled with an outgoing bubbly personality

· Immaculate presentation paralleled by attention to detail

· Ability to share your knowledge, multi-task and answer questions on many topics

· Excellent communication skills and interpersonal skills

· A professional and organised approach to your role

· Ability to think on your feet & respond quickly.

· The ability to learn large amounts of information on every area of the venue

· Strong administrative skills including knowledge of outlook, Microsoft office and booking systems (GuestPoint knowledge preferred but not required)

· A team player with ability to work autonomously.

It should be noted that this role includes morning and evening shifts across 7 days per week. You will be required to work weekdays and weekends.

If you think you are a guest experience extraordinaire, then we would love to hear from you. Please click apply & don't forget a cover letter.

Job Types: Full-time, Permanent

Salary: $25.00 – $31.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Evening shift
  • Morning shift
  • Rotating roster

Experience:

  • hotel: 1 year (Preferred)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Preferred)

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