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Here is a great opportunity to come and join William Adams as a Customer Support Coordinator, which for the right candidate will be the first step in a long-lasting career in our organisation.

Your contribution to this role will keep our Assets and Customers connected!

ABOUT THE ROLE

Reporting directly to the Technology and Innovation Manager within our Customer Solutions Group your key responsibilities will be as follows:

• Administer the technology subscriptions for our customers assets
• Respond promptly to customer subscription enquiries and technical issues
• Ensure all equipment is registered prior to distribution to the customer
• Maintain the CRM with all subscription related information
• Liaise with our Equipment Sales, Product Support, Customer Support teams

ABOUT YOU

Ideally you will have the following experience and attributes:

• Strong verbal communication, interpersonal and customer service skills
• Intermediate Microsoft Office skills with experience using a CRM
• Proven experience in an office administration/coordination role
• Experience working both independently and as part of a team
• Understands the importance of maintaining confidential information
• Ability to plan, be organised and manage time effectively
• A strong commitment to safety, health & environment procedures

If you are seeking a new and exciting role, looking to advance your career and enjoy working with people who are proud to represent the Cat brand, this is the role for you!

You will be surrounded by like-minded professionals that are passionate about William Adams values:

Integrity - The Power of Honesty
Excellence - The Power of Quality
Teamwork - The Power of Working Together
Commitment - The Power of Responsibility
Sustainability - The Power of Endurance

APPLY TODAY! We are looking forward to reviewing your application.