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Senior Software Engineer - Platform Engineering (Infrastructure)

Five9 - Melbourne, VIC

Source: uWorkin


Senior Software Engineer - Platform Engineering (Infrastructure)

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. At Five9, we are focused on delivering the industry’s most modern cloud portfolio for contact center automation. Five9’s acquisition of Inference is the latest, exciting step in the execution of this strategy. Inference’s platform brings the power of advanced IVA-driven automation to companies of every size, technology which was previously only available to the world’s largest organizations.

As part of the Cloud Platform engineering team, you will be building Five9’s next generation, cutting-edge Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter.

Key Responsibilities

  • Be part of Cloud Platform Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions.
  • Support development teams to deliver software solutions by understanding the infrastructure requirements and deploying them in multiple environments using Infrastructure as Code (IaC) methodologies
  • Evaluate and diagnose root cause for infrastructure issues in high-availability, high-scale production and non-production environments
  • Design and build secure, highly scalable, enterprise grade CI/CD pipelines, IaC and infrastructure automation tools
  • Document and communicate clearly architecture and implementation solutions
  • Work closely with product managers, architects, testers and development teams
  • Expertise to Debug & Support Production issues

  • 8+ years of professional software development / DevOps / production operations experience
  • 2+ years of Cloud Native application delivery experience
  • Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure)
  • Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM)
  • Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation
  • Experience building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery
  • Strong experience with Kubernetes, Preferably on GKE
  • Advanced knowledge of Linux based systems and runtimes
  • Strong development experience in one or more programming languages - Python, Terraform, Golang etc.
  • Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent.
  • DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle
  • Some experience working with at least 1 or more Cloud Provider automation tools.
  • You understand what it takes to run mission critical software in production.
  • Ability to prioritize tasks, work independently and work collaboratively in an agile environment

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.