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Technical Specialist

Telstra - Melbourne, VIC

Source: uWorkin


In an industry that’s constantly changing, Telstra is at the forefront of technology innovation and we’re transforming to become the telco of the future – to lead the market with the best solutions what we know our customer expect no matter where they are in the world. We understand that our people are the key to making this a reality. We understand by having diversity of thought comes diversity of innovation. We understand by fostering an inclusive environment, our people thrive.

Our Networks & IT team

Working as a Radio and Emergency Managed Servies (REMS) Service Desk (SD) / Network Operations Control Centre (NOCC) Operator places you on the front line to deliver 24 x 7 lifesaving communication services to Australia's Emergency Services, Government and commercial customers.

The role with us

This role's primary focus is to understand our customers' unique communications needs and deliver Internationally Accredited Quality services to help Emergency Services save lives; and Commercial organisations provide goods and services, while also keeping their teams safe.

Key responsibilities

As a REMS SD/NOCC Technical Specialist, your passion for emergency services will help you deliver the requirements outlined within the customer contracts with a focus on documenting and continuously improving processes assisting the team to:

  • Support the successful delivery of Emergency Alert campaigns and information for Life-Threatening Call Trace requests, e.g. Bushfires, Flooding, Search and Rescue etc. within strict timeframes;
  • Operate mission-critical communications radio networks used for E000 Dispatch, Command and Control, as well as business-critical radio networks used for commercial organisations;
  • Deliver consistent network event communications to our customers and other relevant stakeholders within defined Service Levels;
  • Maintain, restoring and testing network sites while working with our field staff;
  • Resolve technical hardware and software issues by having a deep understanding of both the equipment and customer contracts;
  • Manage notification of real-time change management activities and outages.

About you

For you to be successful in this role, you need:

  • A passion for Emergency Services and helping the wider community;
  • Strong problem solving and communication skills, written and verbal;
  • Ability to articulate, document and improve complex processes;
  • A continuous improvement mindset; data analytic skills highly desirable

Why join us?
The work is complex and challenging, but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

Interested? Apply now!
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!


We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.