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Bankwest Home Lending Specialist - The Glen

Bankwest - Glen Waverley, VIC

Banking & Finance
Source: uWorkin


  • You're a passionate lending specialist looking for the next challenge
  • We are a customer and community focused network of branch colleagues
  • Together we can provide brilliant experiences that matter

We are looking for a proactive, customercentric lender to join our fast paced Melbourne City branch as a Home Lending Specialist.

Your role as a Home Lending Specialist will be to build and maintain strong relationships with our customers through quality conversations. You will take accountability over every interaction, identifying your customer's needs, offering solutions and maintaining regular contact to drive positive outcomes and experiences.

Your responsibilities will include:

  • Creating long lasting relationships with a wide range of internal and external customers through displaying professional credibility and confidence. Build trust, confidence and advocacy in every interaction.
  • Keeping up to date with all product features, processes and policies in order to confidently and proactively facilitate customer conversations, meet financial needs and subsequently facilitate customer retention.
  • Identifying and understanding the customer's objectives and goals by using effective questioning techniques; If necessary, refer complex financial needs to appropriate specialists.
  • Ensuring customer applications are compliant and that delegated security checks are undertaken in a diligent manner.
  • Understanding the broader market and economic and industry changes impacting the customer and the Group
  • Being flexible to meet the team's needs and the dynamic branch environment

To be successful in this role you should be a self-motivated individual who is passionate about guiding your customer through their home buying journey, whether that be their first or second home, investment property, refinancing, building or renovating. You’ll be naturally motivated and energetic and may already have built up a strong referral network. Helpfulness is in your DNA, so building strong relationships and generating new business as a result is second nature to you – having friendly conversations with our customers to work out what they need. To summarise, the following skills and abilities will help get the job done:

  • Experience in Home Lending
  • Ability to engage and empathise with customers
  • Aspiration to get the job done and excel in a high performing team
  • A growth mindset to challenge the status quo and continuously improve, as well as adapt to change
  • Eagerness for professional development, including upskilling and continuous learning
  • Excellent time management skills
  • Contribute to risk culture by making values based decisions

If this sounds like you, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 26/02/2021