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Customer Service Officer

CW Retail Services Pty Ltd - Preston, VIC

Customer Service & Call Centre
Source: uWorkin


About the Company

As Australia’s leading Retail Pharmacy group, we are an expanding and fast-moving business; now employing 17,000 plus staff across an international network of over 500 stores.

About the Role

An opportunity has opened up for a Customer Service Officer, within our Customer Service Immunisation team, based in Preston. This team resolves immunisation general enquiries, information and bookings. This role is offered as a fixed term full time position (approx 3 1/2 months).

If you enjoy the challenge of providing a superior level of service to customers within a contact centre environment, in a fast paced environment, then we would love to hear from you.

Key responsibilities of the role include, but are not limited to:

  • Provide verbal and written information to customers regarding immunisations
  • Provide a superior level of service by responding to, and resolving, customer queries in a timely manner – within a contact centre environment
  • Data entry and administration

To be successful in this role you will need:

  • Experience in a fast paced contact centre environment
  • Enjoy meeting key performance indicators
  • Proven experience in delivering a superior level of service
  • Excellent communication skills
  • Data entry skills
  • Highly organised, having the ability to multi-task
  • Experience in contributing collaboratively to a team environment
  • Fluent in spoken and written English language


  • Staff Discounts across all brands
  • Reduced Health Insurance premiums with our partner BUPA
  • Free onsite gym
  • Subsidised onsite canteen

Application Process

Please click “Apply Now” button to get your application underway. Please ensure you provide a recent Resume and cover letter as part of your application.

The successful applicant will undergo a National Criminal History Check.

Due to the number of applications we will only be contacting shortlisted applications. External Agencies will not be entertained.

Selection Criteria Essential: Do you have the right to work in Australia?
Essential: If successful in gaining this role, are you willing to undergo a National Criminal History Check?
Desirable: Do you have a Certificate II or higher in Community Pharmacy?
Desirable: Do you have proven experience working in a customer service contact centre? Contact Person Recruitment Services Alternate Contact Person Peter Mair Closing Date 11/03/2021
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.