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February

Customer Service Agent

DFP Recruitment Services Pty Ltd - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Our client is Australia’s leading medical imaging network, they believe in working together to deliver the highest quality healthcare.

This amazing organisation prides itself on providing a supportive and caring working environment, and career support and development for all of its staff. We have a number of opportunities for exceptional customer Service agents to join a number of teams across Melbourne.

Your responsibilities will incorporate:
  • Provide first call resolution to a range of enquiries from patients, carers and customers
  • Provide exceptional customer service
  • Manage appointment bookings and requests
  • Respond appropriately and with a sense of urgency towards urgent appointment requests
  • Ensure relevant information is provided to the customer – eg Fees, site locations, directions etc
  • Management and first call resolution of customer concerns, feedback and complaints
  • Ensure patient records are kept up to date and all communication logged into the system
  • Build strong relationships
To be considered for this position you will demonstrate the following capabilities:
  • Min 2 years in a call centre environment
  • Previous experience working in a medical environment is highly desirable
  • Professional verbal and written communication skills
  • Intermediate – advanced system experience (using multiple online programs simultaneously)
  • High level attention to detail
  • Exceptional interpersonal skills
Successful candidates must be able to commence on the 22nd February 2021. These positions are full time Monday to Friday. You willl work a rotating officer between the hours of 8am – 6pm.
For a private and confidential discussion please contact our Mulgrave office on 03 8545 7500 and apply online today.

** Please note only shortlisted candidates will be contacted.
JO-2101-474164-3

Melbourne, VIC

Customer Service & Call Centre




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