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February

Salesforce Administrator (Mid Level)

SiteMinder - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Salesforce Administrator

At SiteMinder you will have the opportunity to create, maintain and optimise data and meta-data in a highly complicated yet interesting Salesforce implementation.

You will primarily be involved in BAU operations and will be helping the wider SiteMinder team to effectively use Salesforce. You will have the opportunity to work on complex salesforce BAU tickets and on continuous enhancements that require declarative solutions

Who We Are

Ever booked hotel accommodation on Booking.com, Expedia or TripAdvisor? Chances are, you’ve used SiteMinder. Our goal is to liberate hoteliers with technology that makes a world of difference, and we do that by helping them find and acquire guests online.

We are the world’s leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year.

As a Salesforce Administrator Your Primary Responsibilities Will Include

  • Manage queue and close tickets within designated SLA while being responsible for actioning tickets related to data and meta-data fixes
  • Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users
  • Update the tickets with the appropriate comments, emails and status
  • Daily administration and support of SiteMinders’ Salesforce instance including but not limited to user management, creation of fields, custom objects, validation rules, workflows, process builders, roles, profiles, page layouts, record types, Reports and Dashboards, email alerts and templates
  • Advise departments on best practice for customising reports and dashboards. Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required
  • Focus on minor to complex salesforce enhancements that require analysis, design, configure, testing and deployment
  • Work with other Admins, Business Analyst, Developers and wider Salesforce team to continually improve the system
  • Develop and maintain end-user process guides, manuals, data dictionaries and related declarative documentationBe involved in testing the Salesforce enhancements performed by the team as part of the Agile development lifecycle for releases
  • Liaise with Salesforce Support where necessary, logging problems and tracking to resolution.
The Ideal Candidate Will Possess
  • At least 3 years experience as Salesforce Administrator
  • Must have solid experience in managing Lightning instances
  • Salesforce Admin certification mandatory
  • Sales cloud, Service cloud and Lightning App builder certifications preferable
  • Outstanding time management & overall Salesforce Admin knowledge
  • Proven ability to independently perform configurations, testing, implementation, documentation and updating on the Salesforce platform
  • Practical experience in Salesforce Sales Cloud, Service cloud and communities
  • Practical experience in Classic and Lightning
  • Must be comfortable in a rapidly changing and sometimes challenging work environment
  • Keen attention to detail and complex problem solving abilities from an operational and technical perspective
  • Very good communication skills - written and verbal
  • Proactive and is not afraid to reach out for clarifications and concerns
How To Apply

Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch.

We encourage people from underrepresented groups to apply

Why join SiteMinder HQ?

See where the tech magic happens at SiteMinder HQ - the home of our product and development teams. We’re the trailblazers of our industry and our enemy is closed thinking, so you’ll have the chance to be creative and question the status quo.

Every day, you’ll have new problems to solve - and meet new people to learn from. Our executive team and global functions are based in Sydney, so you’ll benefit from access to leaders and collaboration with people from all walks of the business. We continue to grow rapidly and we’re committed to supporting the learning you need as you grow with us.

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