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February

Client Services Manager

Airswift - Brisbane Grove, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

About Us

For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to the energy, process and infrastructure industries. Today, we are an integrated team of almost 8,000 passionate people from 70 countries working proudly with the world’s leading supermajors, engineers & constructors, equipment suppliers and consultancies.

At Airswift we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

We offer a diverse and challenging environment where you may be working with any one of our 60+ global offices daily. With three headquarter offices located in Houston, Manchester and Singapore, we pride ourselves on being a truly global workplace. There are significant opportunities for international travel, including overseas assignments on either a temporary or permanent basis.

Airswift is seeking applicants for the role of Client Services Manager in Brisbane, Australia.

The Client Services Manager (CSM) will take responsibility for the health, growth and sustainability of all accounts they are assigned across Airswift’s portfolio of customers. This includes satisfaction of the client, debt stance of the client, discovery within current and future opportunities across the client. They will implement all client policies, processes and delivery programs by partnering with colleagues for the execution of said initiatives. The CSM will work closely with the Delivery function, Service, Quality Control and Finance office functions to fully support all customer needs.

KEY RESPONSIBILITIES:

  • The CSM is responsible for the management and sales for specifically assigned clients.
  • The CSM maintains Airswift’s current/new client and contractor base to leverage existing service lines & continue to penetrate all services lines to develop net new GP growth.
  • The CSM is responsible for developing trusted advisor relationships with key line managers, contractors, stakeholders and executive sponsors.
  • Responsible for the interaction with the Delivery Centre to cover all client delivery needs across the CSM's specified clients.
  • Works effectively with the client to bring new requisitions, plans sourcing delivery, facilitate job interviews and placements.
  • Responsible for obtaining client work orders and new authorizations.
  • Meet sales targets (KPIs) which are agreed with Regional Sales Director.
  • Monitor and review monthly sales performance against forecast.
  • Adheres to the local regulatory requirements and deliver to customer policy and regulatory requirements.
  • Responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding.
  • This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries.
KEY SKILLS:
  • Excellent Microsoft skills, in particular Word & Excel.
  • Strong demonstrable client service skills.
  • Ability to identify new opportunities within a customer.
  • Accredited degree or equivalent work experience.
  • Ability to demonstrate client relationship skills, analyze opportunities, qualifying potential service lines and scope.
  • Ability to network at a senior level.
  • Account management experience with a proven record of providing excellent customer service.
  • Strong interpersonal, communication, organization and time management skills.
  • Ability to foster teamwork when working cross functionally.
  • Highly self-motivated and objective driven.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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