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February

Customer Care Coordinator (12 Month Fixed Term Contract)

L'Oréal - Dandenong, VIC

Manufacturing & Industrial
Source: uWorkin

JOB DESCRIPTION

About The Job

  • Establish a personalised relationship with the client (external or internal) in order to optimise the service provided
  • Proactively ensure orders processing and follow up until the delivery
  • Answer to the clients enquiries (deadlines, shortages, information, disputes) in an efficient and professional manner
  • Record, Analyse and follow up the disputes situations (complaints, returns…) in collaboration with the Credit team, the sales team and the physical distribution
  • Use customer feedback to drive improvements to service
  • Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
  • Ensure the continuity of service by backing up the rest of the team and participating to the training of new collaborators (transfer of knowledge, sharing best practices…)

About You

To be successful in this role you will have a dynamic personality, an excellent relationship building skills and be customer oriented. You will need to be highly analytical, with strong attention to detail and display strong oral and written communication skills.

You will also have proven experience 3-5 years experience within a similar role in a fast paced, high volume and dynamic environment

The successful candidate will be able to display initiative to solve issues, improve processes and be capable to grow and develop his skills within the organisation

About The Perks
  • Profit Share, Life insurance and Income Protection
  • Staff shop access with annual product allowance
  • Health & Well-being programs
  • Corporate affiliate discounts available

About The Division

L'Oréal Australia's Operations includes our Warehouse, Customer Care, Master Data and Supply Chain teams. These teams work in partnership with our Divisions to ensure we continuously improve our supply chain and achieve greater agility and efficiency to meet the needs of our clients. Operations have an important responsibility to focus on uncompromising standards of quality control, employee safety and our environmental commitments.

About L’oreal

L'Oréal Australia and New Zealand are part of the L'Oréal Group – the world's largest pure beauty company with over 100 years of history and experience. We are a passionate team in a growing market, working to deliver our mission of Beauty for All through our local portfolio of 29 brands in Australia and 19 brands in New Zealand.

L’Oréal is leading the revolution of the beauty industry, focusing more on emerging technologies & digital transformation for its consumers in a world that is changing rapidly.

L’Oréal is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role.

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability.

Follow us on Instagram @lorealaustralia

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