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February

Contact Centre Consultant

Belgravia Health & Leisure Group Pty Ltd - Doncaster, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Contact Centre Consultant

VIC, Doncaster/Eastern suburbs - Melbourne 3000

Belgravia Leisure launched our very own customer care contact centres in NSW and VIC. We know we are in the “Era of the Customer” and recognise that customer experience has evolved significantly. Customers are smarter, better informed with more options, and more critical about the experience they receive, expecting it to be right the first time, every time. This is a great opportunity to meet and exceed customer expectations, winning over new customers and increasing customer loyalty. 

We are looking for passionate contact centre consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for both full-time and part-time representative who have flexible availability to work weekdays and weekends. Minimum 25 hours per week. A few of the duties and responsibilities are listed below:

  • Inbound and outbound customer communication through phone, email, social platforms, SMS
  • Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
  • Engaging with customers and promoting our services
  • Develop positive relationships with customers to provide the best customer experience

Essential qualification requirement:

  • Level 2 First Aid
  • Current CPR
  • Working with Children's Check (Employee status)
  • National Police check upon on-boarding 

Click on Apply Now to submit your resume and a cover letter, outlining your suitability to the role/position

Doncaster, VIC

Customer Service & Call Centre




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