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The Company

VAE Group is a HVAC (heating, ventilation and air conditioning) solutions company that started in 1997. Today, we have grown to over 300 employees and have nine office locations in Australia, New Zealand and Papua New Guinea. As a Tier 1 building solutions company and one of Australia’s largest commercial HVAC companies, we pride ourselves on trust and integrity. We work and engage with our clients so that together we develop solutions that always work and are delivered on time and on budget. At VAE, our expert staff have an authentic passion for delivering outstanding results. This energy drives innovative thinking, promotes efficient performance and results in positive relationships. Our growth and success is built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time.

The Role

Reporting into the Service Administration Manager and based in Townsville, the Service & Deployment Administrator will be responsible for a diverse range of administration and service functions. The successful candidate will be highly organised and have experience in a similar role. They will also have exceptional interpersonal skills as well as an understanding of the challenges of working in a dynamic and fast growing business.

The Responsibilities

Some of the key responsibilities will include a diverse range of administration and service functions:

• Coordination of Service Technicians
• Responding to customer service calls & bookings
• Management of site access bookings
• Management of travel bookings
• Raising service calls and purchase orders
• Administration support for various regions
• Business reporting where required

The ideal candidate will have:

• Experience in a similar customer service based role
• Exceptional communication and customer service skills
• Excellent written & verbal communication skills
• Strong organisation and time management skills
• Good negotiation skills
• Financial competency
• Ability to work under pressure

Culture

Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.

What we offer

• Competitive Remuneration
• Flexible Working Environment
• Great team culture – team sports, regular social activities, family friendly
• Strong Safety Focus
• Financial Wellness Program
• Discounted Private Health Insurance
• Personal and Professional Development