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Sales And Service Hub - Customer Support Team Member

The Good Guys - Melbourne, VIC

Source: uWorkin


Job no: 494966
Work type: Permanent Full Time
Location: VIC - Metro
Categories: Customer Service & Administration
Advertised: 03 Feb 2021 AUS Eastern Daylight Time
Applications close: 03 Mar 2021 AUS Eastern Daylight Time

Multi-award winning national retailer
Over 100 stores and 3,500 employees
Part of Australia’s fastest growing and largest consumer electronics retailing group

About the role

We are looking for team members to join our Sales and Service Hub as Customer Support Team Members to deliver a positive post service experience to customers and resolve customer issues in a timely manner. We have full time, part time and casual positions available.

In this role, you’ll:
Deliver a positive post service experience and prompt resolution of delivery or product issues
Ensure timely scheduling of customer deliveries
Manage SolvUp cases and process supplier claims accurately for timely payment
Escalate operational process gaps and work with internal stakeholder to resolve
Work collaboratively with Supply Chain, Stores and Suppliers to resolve queries and enhance the customer experience
Undertake all activities in accordance with compliance and legislative requirements, with particular emphasis on Consumer Law and Safety;
Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
Escalate issues in line with established processes and provide information and input for business investigations, as required.

As the Sales and Service Hub will be running extended hours 7 days a week there’s the opportunity to work flexible shifts!

About you

If you poses any of the following, then we want to hear from you!

a proficient understanding of retail store operations;
broad product knowledge;
a deep understanding of how to use POS, agency portals and SolvUp to create/retrieve sales, repairs in line with TGG standard operating procedures;
excellent communication skills;
an ability to work collaboratively across the business to achieve a great outcome for our customer.

We offer great employee discounts and special offers, Novated Leasing, paid maternity leave and we’ll also match every dollar you donate in our Doing Good workplace giving program.

How to apply

If the above sounds like you and you want to take that next step, click !

The Good Guys recognises the importance of diversity, and appreciates that different perspectives encourage innovation and create value for our customers.