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Sales Team Member

The Good Guys - Melbourne, VIC

Source: uWorkin


Job no: 494965
Work type: Permanent Full Time
Location: VIC - Metro
Categories: Sales
Advertised: 03 Feb 2021 AUS Eastern Daylight Time
Applications close: 03 Mar 2021 AUS Eastern Daylight Time

Multi-award winning national retailer
Over 100 stores and 3,500 employees
Part of Australia’s fastest growing and largest consumer electronics retailing group

About us

When the first store opened in Melbourne’s northern suburbs in 1952, The Good Guys’ philosophy was then as it is now - to delight customers and ‘do good’.

From those humble beginnings, The Good Guys quickly became a household name, setting the standard for customer satisfaction and community giving, while continually evolving to meet ever-changing customer needs.

With over 100 stores and more than 3,500 employees nationwide, our Brand promise is to help Australian families live better at home for less.

Now united with JB Hi-Fi Limited, The Good Guys is part of Australia’s fastest growing and largest consumer electronics retailer and a new force in Australian retailing.

About the role

Are you passionate about delivering a positive customer experience? Do you thrive on owning and resolving issues when things don’t go to plan? Great, because we have full time, part time and casual positions available and one of them could be yours!

In this role, you’ll see yourself juggling a number of responsibilities. You’ll:

Create sales orders and payment links for customers and ensure pay links are actioned
Work collaboratively with stores to ensure incomplete sales are picked-up or delivered in a timely manner
Utilise available resources to provide assistance and advice to customers based on CREATE sales model
Provide customers with timely responses to telephone-based requests and effective resolution of complaints
Ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety
Work closely with stores and other teams to facilitate the effective resolution of customer issues as required

Sales team members will continue to be eligible for commission, subject to the terms of the Commission Program and achievement of KPIs.

About you

If you poses any of the following, then we want to hear from you!

a proficient understanding of retail store operations and capability to use the telephone system to drive sales;
broad product knowledge;
a deep understanding of how to use POS, agency portals and SolvUp to create/retrieve sales, repairs in line with TGG standard operating procedures;
excellent communicate skills;
an ability to work collaboratively across the business to achieve a great outcome for our customer.

We offer performance-based commissions, great employee discounts and special offers, paid maternity leave, Novated Leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program.

To apply

If the above sounds like you, and you’re wanting to take that next step then click !

The Good Guys recognises the importance of diversity, and appreciates that different perspectives encourage innovation and create value for our customers.