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Customer Success Manager Team Leader (Melbourne)

EcoVadis - Melbourne, VIC

Source: uWorkin


Company Description

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision - improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines - from CSR and sustainability experts to customer engagement and engineering talents - to join us to make a real impact on the environmental and social practices of companies worldwide. Join us!

Job Description

Your tasks will include (but will not be limited to):
Team Management

Manage a team of Client Success Managers based in Australia and Hong Kong with an focus on onboarding new customers in the APAC/ANZ region, growing our existing customers’ sustainable procurement programs and providing exemplary account management end-to-end

Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global CSM strategy is clearly communicated and understood

Act as a senior point of escalation/account sponsor on your team’s accounts, supporting to build trust and strengthen executive relationships on select accounts

Conduct semesterial reviews of employees and ensure communication of expectations, results, and reporting on performance metrics is clear

Responsibility and accountability for monitoring and driving performance in your team order to guarantee KPIs are met

Participate in the local recruiting process (screening, interviews, internal feedback, etc)

Account Management:
Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services.

Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed.

Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals.

Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams.

Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

Maintain a close relationship and leverage synergies with APAC/ANZ Sales team with a specific focus on ANZ market.

Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs.

Lead and/or support a variety of Customer-focused projects

Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere


7 years + successful Account Management experience with large accounts acquired in fast paced environment
First people management experience is a plus
Excellent communication skills (Both written and verbal)
Fluency in English and French is a must. Other languages a definite plus
Bachelor's Degree required
Computer literate (MS office, Google Suite, Project management tools…)
Ability to work well in an international and multicultural environment.
Self-driven, results oriented and team player.
International exposure is a must

Additional Information

Where: Melbourne
When: As soon as possible

Learn more on https://ecovadis.com

What we’re offering

● An exceptional working environment that values your initiative, your ideas and your character

● The possibility to actively contribute to the success of an exciting start-up project, while benefiting from the the support of a successful group

● The opportunity to work with a fantastic and diverse team from 40+ countries

● Competitive compensation, which will vary based on profile and experience