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Principal CRM Business Analyst, Temporary, SYDNEY

Temporary 2 years with potential to extend or convert to ongoing
Clerk Grade 11/12
Sydney CBD

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

About the Role
Government Technology Platforms (GTP) provides cross sector leadership and delivery of ICT infrastructure and digital service delivery reforms aligned to the NSW Government ICT Strategy.

GTP is currently looking for Principal Business Analyst to join their team. This will be a 12 month temporary role with potential to extend or convert to ongoing. 

This is an exciting role where you will play a key part in providing digital solutions to customer problems. As the interface between our customer and development teams you will determine customer needs, propose and scope solutions.

About you
To be successful in this role

• You will be an experienced senior business analyst with experience working with digital solutions. You love working with people and have a passion for connecting technology to real business outcomes.
• You are experience in running workshops and have strong presentation skills. You are flexible, adaptable and experienced in working in complex environments
• You will be a strong communicator and have the ability to foster effective working relationships with stakeholders at all levels. You are self-motivated and committed to delivering quality outcomes. 
• Previous experience with a CRM implementation is essential with Salesforce implementation highly desirable

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Salary Grade 11/12, with the base salary for this role starting at $128,089 base plus superannuation

Click Here to access the Role Description. For enquires relating to recruitment please contact Claudia Aubert via claudia.aubert@customerservice.nsw.gov.au.

Closing Date: Thursday 18th February 2021 [09:59am]

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.