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It Service Desk Officer

Peninsula Health - Melbourne, VIC

Source: uWorkin


• Ideal opportunity to develop your career
• Mornington Peninsula Location
• 3 month limited term contract
• Salary Packaging Benefits

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

This position is responsible for providing the initial point of contact for users submitting an incident or request for service to the IT Service Desk. You will provide first level support by analyzing, troubleshooting and resolving requests to meet KPI's and SLA's. This position works closely with other service desk officers and the desktop support team and requires the successful candidate to possess independent analysis, problem solving and excellent communication skills.

What You Need

We anticipate you will have:
• Extensive knowledge and experience with Windows Operating Systems
• Excellent knowledge and experience of Microsoft Office (including 365) product suite and desktop applications software
• Excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)
• Experience working in an ITIL based service delivery environment
• Excellent communication and presentation skills
• Knowledge of specialised applications used within a Health Services Sector

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:
Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.