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February

Sales Coordinator

BESPOKEHR - St Peters, NSW

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Are you an experienced Sales & Support Coordinator who is passionate about creating fantastic guest experiences?

  • Based in Sydney - Supports all venues across states
  • Be part of an exciting, fast growing group focused on creating unique experiences
  • Vibrant, Dynamic, Fun team who likes to do things differently

Who the Company is?

MANIAX Axe Throwing

Wanna join the MANIAX crew? MANIAX axe-perts are the experts at creating memories for their guests, while adhering to the highest of safety standards at all times.

MANIAX Axe Throwing introduced the fast growing and exciting sport of Urban Axe Throwing to Australia in 2014. MANIAX specialises in organising Axe Throwing events for corporate and social groups housed in their purpose built warehouses across Australia. With venues in Sydney, Brisbane, Melbourne, Perth and Adelaide, MANIAX is expanding rapidly as they strive to share the thrilling experience of hurling hatchets with all of Australia!

Want to see the fun MANIAX team in action, check out the video below

What you will be doing and will be responsible for:

Key Responsibilities:

  • Lead the Sales & Support Crew in Venues in creating excitement and a sense of fun with our guests supporting all venues across all States.
  • Work closely with the Business Development Manager and Venue Managers to accommodate custom requests from MANIAX guests.
  • Empower the MANIAX Sales & Support Crew to handle MANIAX guest issues and enquiries according to MANIAX policy, including follow up where necessary to ensure a high standard of guest satisfaction.
  • Communicate all guest feedback to Venue Managers and ensure timely follow up where necessary.
  • Engage in Team Member Recognition programs by submitting Legend of the Month Award nominations on a monthly basis.
  • Work with the Venue Manager around strategies to support ensuring maximum lane occupancy in all MANIAX venues, at all times.
  • Complete regular reporting and identify improvements.
  • Maintain a working knowledge of all MANIAX product offerings including session types, upcoming events, merchandise, food and beverages and be able to offer these to guests and support your team in being able to do the same.
  • Effectively use the Sprout Software to access the booking calendar, make & read notes about upcoming bookings and communicate changes to the Venue Managers as required.
  • General administration duties, including correspondence, postage and record keeping.
  • Manage and coordinate follow up of all MANIAX League enquiries.
  • Any other reasonable duties as may be requested by management.

‘What you look like’ and need to demonstrate to be successful’.

MANIAX are seeking an individual with an exuberant and outgoing personality and must have the below criteria:

  • Prior Sales & Support Coordination experience, ideally in an entertainment, sporting or hospitality venue. You may also currently an Assistant Venue Manager at the moment with a passion for sales and strength in administration.
  • Prior experience in coordinating events, group bookings or experiences.
  • Previous experience using a CRM (Salesforce preferred) highly desired.
  • Solution orientated with a desire to offer suggestions / solutions around business opportunities.
  • An awesome phone manner with the ability to get across and take details clearly.
  • Exceptional customer service skills (including promptness around returning calls, following through, building relationship with guests).
  • Awesome communicator – verbal and written.
  • Ability to cope under pressure - they get busy!!
  • Problem solving abilities and a high degree of initiative and able to identify areas of improvement.
  • Tech savvy with the confidence to learn their in-house software to manage bookings, rostering and events.
  • You have some exposure of HR and WHS requirements with regard to the Hospitality Industry.
  • You will be able to be referenced as someone who is reliable, fast learner, energetic, fun and is constantly looking for ways to improve the guest experience. Please note direct report or business owner references will be required from your last 3-5 years if you are successful in being shortlisted.

A background in venues with cool or unique experiences and existing strong corporate connections or networks through prior positions viewed favourably.

What can the Company offer?

  • Be part of an awesome, high energy, fun and active environment to come to work to each day.
  • Generous starting salary.
  • Potential for growth and development into more senior leadership roles within the company.
  • Full-time role.
  • Be given the opportunity to play a part in driving the direction of Australia's leading Urban Axe Throwing company.

Sound like you?

Our process to help with your planning will be:-

  • Please provide your resume and cover letter (please combine your cover letter and resume in one document) addressing the About the Person areas.
  • Submit your application on line – you will be asked a few qualifying questions so allow 10-15 minutes.
  • First interview will be via zoom and second interview will be face to face.

For more information on the position, contact Paulette Kolarz on [email protected] or 0412 393 068.

To note, we will provide regular progress updates on the recruitment process via email sent from our Expr3ss recruitment system. If you have not seen any updates within 2 weeks please check your junk mail first prior to contacting us directly. 

Recruiters and Candidates. Please do not send details directly to the client. The client has engaged BespokeHR to assist solely with this position. If you or any of your potential candidates wish to apply, please do so via the apply button.

St Peters, NSW

Hospitality, Travel & Tourism




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