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February

Employee Guidance Consultant

PEOPLE2PEOPLE RECRUITMENT - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

The Company

This award-winning, ASX listed organisation within the financial services industry is known for their commitment to delivering exceptional customer service, adaptable business offerings, and high employee engagement. They have won multiple awards for innovation and service excellence.

The Role

This position is responsible for guiding customers through all service offerings and assist them to find a solution and make key decisions.

Responsibilities:

· Answer inbound calls and customer enquiries
· Provide customers with support and knowledge of the company’s service offerings
· Guide customers through online signup process
· Consult over the phone asking effective questions to create an individual personalised offering
· Provide advice and guidance to employees to assist them to make decisions
· Assist customers to resolve enquiries, complaints and requests
· Provide ongoing account management support and build strong relationships

About You

  • Customer service experience, in a phone-based position including sales
  • Proven ability to provide a superior customer experience
  • Demonstrated ability to meet KPI’s including sales targets
  • Superior time management and organisational skills
  • Ability to solve complex problems
  • Examples of strong attention to detail and accuracy
  • Ability and willingness to adapt to different situations
  • Available to work on a rotating roster 8am – 7:30pm latest finish time

What’s in it for me?
  • Ongoing training and support 
  • Gain corporate experience in an ASX listed, award winning company
  • Extensive employee benefit program
  • Bonus and share scheme 
  • Outstanding team culture
How to Apply

Please APPLY through the appropriate link. For a confidential discussion about the position please contact Peta Seaman 08 8317 4801.

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