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Service/workshop Manager


Trades & Services
Source: uWorkin


Our client is a well-known group based in South Australia and Victoria. They are looking for an experienced automotive Service/Workshop Manager to run one of their seven workshops. You will be based in South Australia and be responsible to oversee the daily operations of a department with staffing of 15-20 employees. The company maintain a good reputation, and this is backed by achieving many awards for sales, service, and customer satisfaction over the last few years.

Employing around 400 staff in all, this workshop run with 10 -12 technicians, a Foreman/Controller and as you would expect Service Advisors at the forefront. The company will support the successful applicant by providing sufficient time for a smooth handover.

Role Responsibilities (including but not limited to):

  • Drive performance of your staff enabling maximum profitability to be generated by the Service Department via labour sales
  • Ensure the department process all documentation and follow procedures as required
  • Monitor & control the processing of warranty claims
  • Promote high customer service monitoring the progress of any pending customer complaints
  • Attend to customer complaints as required
  • Build positive relationships with both staff, customers, local business partners
  • Recruit, train and monitor performance of both productive & non-productive employees for the department
  • Process End of Month as required by management
  • Adhere to WHS requirements

The client is looking for certain qualities such as:

  • Trade qualified – Heavy Diesel Automotive, additional certifications such as a Heavy Vehicle and Forklift license are an advantage
  • Prior dealership experience as a Senior Manager – Workshop, Service or Assistant Service Manager
  • Customer focused with the ability to build strong relationships
  • Proactive, ability to implement strategies and processes to improve the operation of the department
  • Strong but fair leadership qualities with an excellent work ethic

An excellent remuneration is on offer for the successful candidate comprising of a retainer, commission and superannuation. Further information can be obtained by contacting Jackie Vella on 0480 002 345. To apply please email your CV and covering letter to jobs@autorecruit.com.au quoting reference number AJ5920.

Great opportunity to join a solid group as their Service/Workshop Manager