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Customer Service Officer

QUBE - Sydney, NSW

Manufacturing & Industrial
Source: uWorkin


Apply nowJob no:493068
Work type:Full time
Categories:Call Center & Customer Service, Manufacturing, Transport & Logistics

At Qube, we recognise that our people are our most important asset and are the engine that drives our organisation, playing a vital role in ensuring our business achieve our objectives and deliver on our commitments.

We believe that attracting the right people, maximising their contribution, and rewarding performance is vital for success. By choosing to work at Qube you will be choosing to work at the largest integrated provider of import and export logistics services in Australia with a market capitalization in excess of $3.75 billion as at 30 June 2018. We operate in over 100 locations across Australia and New Zealand with a workforce of over 6,500 employees and contractors.

Qube Logistics operates across 48 sites nationally, covering over 210 hectares of land with 2 corporate administrative offices based in Melbourne and Sydney. Over 3,000 employees support these operations with qualified and experienced staff across all services offered.

We have a unique opportunity for an experienced Customer Service Officer to assist our busy Operations team.

About the role

Role Location: Yennora, NSW

Type: Full Time

  • Forklift license - required
  • Answering phone and email enquiries
  • Releasing import freight to drivers in accordance to ICS status
  • Receiving export freight into maximas
  • Processing all import and export drivers in a timely matter
  • Assist in the Warehouse when required (ie. unpack, pull out export freight, measure freight, splits freight, takes photos, bond checks)
  • Maintain excellent customer service to internal and external customers and ensure client satisfaction.

About you

To be successful in this role, you will ideally bring the following;

  • Logistics experience preferred 
  • Forklift license required 
  • Work collaboratively and harmoniously as a part of a team
  • Ability to work autonomously using proactive approach to task resolution 
  • Ability to be flexible and adaptable to work in a demanding environment
  • Must be fit for work with a good level of fitness and general health 


  • Access to QubeCare our employee wellbeing program
  • Access to our Employee Assistance Program
  • A commitment to develop you to your full potential
  • Performance based bonus
  • Competitive remuneration

Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.

You will be required to meet Qube employment criteria which involves a full functional pre-employment medical assessment and may involve a police and criminal history check.

If you want to invest in your future apply now and we will help you reach your full potential.