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February

Service And Sales Support Consultant

HUDSON - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Job Summary/Introduction

I currently have a number of opportunities with an ASX listed company within the financial services industry, my clients are known for their commitment to delivering exceptional customer service, adaptable business offerings, and high employee engagement.

They are seeking graduates to join their vehicle sales support team, the main responsibility of this role is to provide quality support to the vehicle sales team. Within this role you will identify leads and make outbound calls to prospective members.

Description

 Duties:

  • Assisting new and existing customers book appointments with Vehicle Consultants
  • Ensuring all appointments are completed on time and re-allocating any appointments where required
  • Receiving inbound and making outbound calls to customers in the provision of general novated leasing product and service information.
  • Creating a positive relationship during all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction.
  • Performing various administrative activities to support the provision of service delivery.
  • Ensuring behaviour is consistent with the Code of Conduct, principles and policies of cultural diversity.

Experience:

  • Organisational & time management skills
  • Customer service focus
  • An ability to understands the sales qualification process
  • Excellent interpersonal skills
  • Capable of working effectively in both an autonomous and team environment
  • Inbound phone-based customer service experience (preferable)
  • Outbound phone-based customer service experience (preferable)
  • Experience in roles that have required appointment booking and or calendar/

This is a 7 month fixed term contract with a view to move into the vehicle sales team. To be successful for this role you will have superior communication skills and be a motivates and target driven individual.

If you have any questions please call Rebecca Doyle on 02 82334 339


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