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Customer Service Officer - Claims

Sedgwick - Brisbane Grove, NSW

Customer Service & Call Centre
Source: uWorkin


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Customer Service Officer - Claims

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

For a career path that is both challenging and rewarding, join Sedgwick`s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

At Sedgwick, we pride ourselves on our professionalism and expertise, delivering a first-class service which is highly regarded by our clients.

Our credentials depend on the strength and capability of our people and we take great care in making sure that our people are empowered and encouraged to fulfil their potential.

Personal accountability, a strong customer ethos and pride in what we do are at the heart of what we expect from our people. In return, we offer great development, a friendly, caring environment and competitive remuneration package.

The Role

Due to the recent hailstorms in Queensland, we are seeking interest from resilient, empathetic and motivated people wanting to help the affected people and families in their time of need.

You will be responsible for delivering an excellent experience to our customers and clients at all stages of a claim. You will work collaboratively with your Sedgwick colleagues and have the customer and client at the centre of everything you do whilst achieving cost-effective and timely outcomes.

Ideally, you will have experience managing claims end to end, be able to work in a high-pressure environment whilst providing exceptional customer service.

If you have an interest in working for Sedgwick, however, don’t see a position that suits you, please email your EOI to talent@au.sedgwick.com

We Would Like To Hear From

  • Customer Service Representatives
  • Claims officers/ Case Managers

About You
  • Caring, empathetic and resilient
  • Ability to prioritise, multi-task and work under pressure
  • Self-motivated, driven and customer-centric
  • Exceptional communication and organisational skills
  • Intermediate Microsoft Office skills
  • Enjoy working within a fast-paced environment

At Sedgwick, we believe that cultivating uniqueness and belonging allows us to connect with each other, understand the needs of our customers, support the communities we serve, and perform at our best. We are committed to building and supporting a diverse and inclusive workforce and encourage people from all backgrounds to apply.

Due to unfolding circumstances of covid 19 and government regulations, we utilise digital technology where possible through our work and onboarding processes. Your work location as advertised may be temporarily be subjected to change to ensure the health and safety of our colleagues and adhere to social distancing regulations.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Brisbane Grove, NSW

Customer Service & Call Centre


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