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Branch Operations Manager - Tullamarine Mickleham Rd


Source: uWorkin



About Thrifty

Thrifty Car Rental is 100% Australian owned and a part of the NRMA Group. At Thrifty, people are the focus and are at the forefront of everything we do. Due to a recent restructure of the business, we are currently seeking Branch Operations Managers across our suburban Victorian branches.

What is this role all about?

As a Branch Operations Manager, your primary responsibility will be to manage the end to end daily operations of a Thrifty location. Your primary responsibility will be managing a team, with a significant focus towards customer service, while also driving the overall profitability and productivity of the location and the team. Due to the recent restructure, this is an exciting opportunity to grow into the new role and re-build the business from the bottom up.

As a senior leader you will have had previous retail operations leadership experience. You are a leader who believes that developing the skills, knowledge and behaviours of your team is critical to success. You will demonstrate attention to detail in rostering, branch appearance, increasing sales and controlling costs. Having a passion for outstanding customer service outcomes will see you deliver sales targets and KPI's.

You will be commercially and analytically minded as well as being a driven individual who is passionate about retail and logistics. You will be proactive, ambitious with a can-do attitude and consider your communication and relationship building skills to be your key strengths. You will be able to work autonomously as well as effectively within a small team environment.

What do we need from you?

To be successful in this position, you will be able to demonstrate the following:

Excellent communication skillsA positive mindset that can engage and motivate a teamProven experience in mentoring teamsProven leadership abilityExperience in retail managementAdvanced customer service skillsPast experience in logistics or a willing attitude to learn on the jobSomeone who is not afraid of getting their hands dirty, working alongside their teamA technical mind set with an ability to grasp new concepts quicklyA flexible approach to working hours as required, this role will require some weekend workAbility to learn and operate our point of sale softwareAn ability to run and analyse daily reports and working with the team to action and follow-up tasksAttention to detail in presentation of vehicles and locationAbility to work unsupervised with a good sense of responsibilityAbility to multi task, as well as be highly organised with strong attention to detailExperience in dealing with customer issues and conflict resolutionA full and current driver's license.

What's in it for me?

We want you to love what you do – and where you do it. This newly created position is a great place to embark on your career in the Vehicle Hire Industry.

We want you for the long term to be part of an exciting business and industry.

You will be rewarded with a generous remuneration package that will drive and motivate you to achieve excellence, alongside an attractive bonus structure.