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Client Services Manager

Ticketek Australia - Melbourne, VIC

Advertising, Media, Arts & Entertainment
Source: uWorkin


Description An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Melbourne. This commercial and varied role will work closely with clients from Melbourne's most prestigious venues and stadiums on event ticketing for world class sporting and concert events. The Role The Client Services team are the key point of contact for our clients. The team liaise directly with our clients as well as various internal departments such as, but not limited to; marketing, web, systems support, application administration, IT and finance as well as other various external stakeholders to ensure our clients maintain a high level of service delivery. The Client Services Manager ensures each client receives a high standard of service delivery and continuity across their account. This role provides a critical communications link between the Client/Venue and Ticketek, whilst ensuring the on-going enhancement and development of client relationships, and providing a high level of client/customer service as well as ensuring all contractual obligations are adhered to. This role ensures internal operational services and activities are satisfying client needs and meeting commercial deadlines and will work closely with the State Manager to provide further value-added services and solutions to clients that increase the occupancy and yield outcomes of events under your responsibility. As Client Services Manager, your role will be: Client Relationships: Partnering with Clients to discuss build requirements, time frames and responsibilities . Delivering accurate event builds. Providing timely and concise reporting and insights. Event Operations: Build and maintain events within the Ticketing System as well as manage operations on event day. Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are best fit, implemented well ahead of time and fulfilled as per the brief. Business Development: Work with the State Manager and local team to innovate and provide value-added services and solutions to Clients that increase occupancy and build brand and event profile. General: Other duties as reasonably required. The Person To be successful in this role, you will: Demonstrate a client focused attitude, being a true ambassador for our brand Possess a meticulous attention to detail Be able to lead and motivate a team to ensure event operations run smoothly Communicate with style and professionalism, across all levels of business relationships, both internally and externally Have well established previous experience with ticketing system/s, event builds and event operations. Essential experience & skills: Exceptional verbal and written communication. High level of commercial awareness in understanding of client business needs, and financial performance drivers for Ticketek. Ability to develop new and existing relationships with clients; ability to resolve client/customer problems in a helpful, non-confrontational manner. Understanding of ticketing systems and processes Industry knowledge including the basics of event promotion, event administration and venue management; ability to develop and monitor sales and service plans. Desirable experience & skills Proven client relationship skills. Minimum 3 years experience in Event Management role with high performing (high volume) clients. Tertiary qualified in business related discipline. Experience and understanding of patron access (PAX) systems and facilities and their integration with the ticketing system. Prior experience managing company and functional budgets, business plans and overall financial operations. As a team member, you will: Pursue quality and excellence in everything you deliver. Demonstrate credibility as you represent the team, the business and the brand through all your interactions. Show excellent business acumen and the confidence in articulating ideas. Be adaptable and able to develop and respond quickly. Have the proven ability to problem solve, both being able to think of and implement innovative solutions to everyday problems. Have well developed time management skills with the ability to deal with multiple deadlines. Use your keen eye for detail whilst demonstrating a sense of urgency in delivery. Quickly establish rapport and develop client relationships. Be a team player willing to strive to deliver exceptional results. Other key considerations for this position Due to the nature of this role, work is required outside of business hours and on the weekend. At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives. If this sounds like the opportunity for you, we would welcome you to apply with a cover letter and full resume outlining your suitability for the role. Given the number of applications we are likely to receive we will only contact those who are selected for an interview by phone and others via email. About TEG TEG is Asia Pacific's only integrated live entertainment organisation connecting Ticketing, Live Content Touring, Research and Data Analytics. TEG includes Ticketek, TEG Analytics, TEG Dainty, TEG Digital, TEG Live, TEG Insights, Eventopia, Qudos Bank Arena, Softix, Life Like Touring, The Entertainment Store, Brickman Exhibitions, TEG Asia and TEG MJR. Our success is built upon more than 35 years' experience in the Australian and New Zealand market with a long standing and iconic presence in the live entertainment and sporting industry. TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment. For further information about TEG please go to t-e-g.com.au

Melbourne, VIC

Advertising, Media, Arts & Entertainment


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