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February

E-commerce Operations Support

Nobody Denim - Melbourne, VIC

Marketing
Source: uWorkin

JOB DESCRIPTION

Made in Melbourne, the Nobody Denim brand is one that continues to grow from strength to strength combining over 30 years industry experience with a dynamic and fast paced culture. Nobody Denim has developed a unique clothing range that produces one of the world's finest five pocket jeans, accredited by Ethical Clothing Australia. Nobody Denim is sold worldwide and has manufacturing, wholesale and retail operations currently employing close to 80 staff.


With big plans and aggressive targets for our online store, we are currently seeking a diligent and enthusiastic E-Commerce Operations Coordinator. The successful candidate will work across all aspects of ecommerce operations to help drive and maintain the growth of the online store both at home and overseas whilst also assisting the wider customer service team where necessary. The nature of business means you will need to be willing to help with a bit of everything; in return you will have the opportunity to learn all aspects of our business and grow with us. 


Responsibilities:

  • Seasonally upload all products to all e-commerce and marketplace channels.
  • Conduct regular website sweeps to ensure website imagery, copy and pricing is always correct.
  • Manage digital merchandising needs such as product categorisation, website page priority and promotional product selection, improving online metrics performance.
  • Review daily sales and returns reports to ensure accuracy.
  • Monitor returns, escalating any issues and ensuring timely processing and accurate data transfer.
  • Alongside the Merchandise Planner and the Marketing and Digital Manager work to ensure accurate product is loaded and visible on relevant websites, ensuring we are maximising all product opportunities.
  • Build solid relationships with Marketplace Account Managers to ensure product visibility, marketing support and SLA requirements are met.
  • Work with the Merchandise Planner to review the weekly free to sell and product sell-through reports to ensure Online channels and supported.
  • Oversee dispatch to ensure that orders are being processed within SLA timelines thus increasing our ratings.
  • Create “slots” and collate/send samples for Farfetch photoshoots through Storm, the Farfetch Sales Portal.
  • Create ‘Production requests’ and collate/send samples for production through The Iconic Seller Centre.
  • Upload all product information and imagery to required specifications through the Zalora Seller Centre.
  • Track returns and internally alert to any dramatic increases.
  • Activate markdowns and promotions to all relevant channels.


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