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Senior Systems Engineer

Infoxchange - Melbourne, VIC

Source: uWorkin


About Infoxchange

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 150 staff across Australia and New Zealand, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government and corporate partners to solve challenges around homelessness, family violence, mental health and disability, as well as support Indigenous communities, women, youth and families.

Our products and services are used by over 25,000 organisations across the community sector. We provide the right digital tools to increase capability, build resilience and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation, we use technology to empower people experiencing disadvantage - driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.

In November 2018, Infoxchange joined forces with Connecting Up (which operates in NZ as TechSoup New Zealand) to form the Infoxchange Group. Together, we are Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.

Read more about Infoxchange in our annual report at https://infoxchange.org/2020

About the role

The Senior Systems Engineer is responsible for implementation of technical solutions for the Consulting & IT Services team, ensuring our services are viewed by clients as ‘best in class’; enabling staff and volunteers to work effectively and offering excellent value for money.

The Consulting & IT services team provides technology services for non-profit clients including:

» Technical advisory and architecture services

» Design and implementation of ICT infrastructure including solutions based in the cloud, local infrastructure and hybrid environments

» Office 365 migrations

» Managed desktop and infrastructure services Clients are supported through managed support contracts, projects and casual (as-required) support activity.

This role reports to the Team Leader, Systems Engineers, and works closely with the other members of the Consulting & IT services teams.

The role provides support to the IT Services team in regard to technical solutions and particularly network technologies. This position is located at the Richmond, Melbourne head office and a driver’s licence is required for this role.

The key objectives of this role are to provide technical design, delivery and support of services from the IT Services team to Infoxchange clients.

You will have

 » Extensive knowledge and experience designing, implementing and supporting:

  • Microsoft Office 365 cloud-based services
  • Microsoft Windows Server, and Remote Desktop, Hyper-V and SQL
  • Azure and Azure Active Directory
  • Microsoft Windows Desktop

» A solid understanding of network services such as VPN, MPLS, routing protocols, DNS and DHCP configuration, firewall administration and a fundamental understanding of network security best practices and general application / server performance diagnosis

» Experience managing Juniper, Cisco and other vendor routers, firewalls and switches

» Experience using MSP management tools such as Kaseya VSA, CSP, & Lighthouse, etc

» Network certifications (Juniper or other), Microsoft Certification (MCP, MCSA, MCSE)

» Deep experience developing and improving technical migration practices and procedures

» Experience providing leadership to IT staff

» Experience and skills in liaising with clients in a consulting, service delivery or pre-sales environment

» Knowledge and experience with Microsoft Azure and Microsoft Teams

» Experience with third-party vendor management 

» Outstanding customer service ethic

» Self-starter who demonstrates initiative

» Ability to quickly learn new concepts and techniques

» Ability to troubleshoot and resolve presenting problems 

Job Perks

We’re passionate about work-life balance so we have flexible work arrangements, additional leave provisions and a fabulous health and wellbeing program (think online yoga and meditation as well as yearly flu shots). We also have salary packaging options that could assist in increasing your take-home pay and plenty of learning and development opportunities. Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that.

If this sounds like the role you have been looking for, don't hesitate - apply today via the 'Apply' button by Friday 12 February.