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Food Service Operations Support Manager

EG Australia - Sydney, NSW

Source: uWorkin


  • Drive growth and excellence for our foodservice offering
  • Bring your passion for people & QSR operations
  • Field based role across our NSW retail network

Who we are:

We are continuing to build and grow, supported by the knowledge and success of EG Group – a creative and innovative global retail operation servicing over 6,500 forecourts in 9 countries across Europe, North America and Australia. EG Group is a key player in each of our markets, with a mission to be the leading independent forecourt retailer across each region.

About the role:

As a result of our continued growth we are looking to appoint a Food Service Operations Support Manager to join our QSR team. As part of this role you will partner with the business areas to execute the EG Australia growth strategy for a network of cafes and QSR concepts including Caffe Aurora, Oliver’s Cafe and Pizza Hut.

This role will mainly be field based and will require regular travel to stores across NSW.

Key responsibilities...

● Implementing initiatives and programs to grow profitable food & beverage sales across our QSR network.

● Ensure consistent execution by driving in-store compliance of the QSR program.

● Recruit, train, coach, motivate and monitor performance of a large vibrant and diverse team.

● Manage budgets and forecasts and analyse financial data to reduce costs and improve profitability.

● Deliver compliance audits and provide advice, guidance and recommended actions to operations teams.

● Champion a safety culture and ensure compliance with corporate and statutory requirements.

● Play a critical role in providing feedback to and from the support office to help further improve our operation.

What we’re looking for:

● Previous multi-site retail operation management experience (preferably in the café / QSR industry).

● Demonstrated knowledge of food safety, labour and other relevant legislation relating to Food Service.

● Understanding of P&L and ability to drive store performance and growth.

● Strong people leadership capability with a proven track record in achieving results via coaching and developing teams.

● Passion for people and QSR operations!

Benefits at EG Australia:

● Company Car, competitive pay and potential bonus earnings.

● Autonomy and flexibility to succeed in a role where we respect one another and value our differences.

● Join a growing QSR team with opportunity to drive retail excellence.

● Opportunity to grow your career in Australia, and internationally!

Our mission is to be the leading independent forecourt retailer in the countries within which we operate. Starting from a consistent strategy and strong industry knowledge, we give great attention to local execution to meet the demands of our customers.

Be part of the team shaping operations for EG Australia. Apply Now.