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Team Manager, General Insurance - Escalated Complaints

Westpac Group - Sydney, NSW

Banking & Finance
Source: uWorkin


How will I help?

As a Team Manager in Customer Solutions, you will be responsible for driving a business performance strategy which promotes Our Service Promise and is supportive of the Customer Solutions business becoming a world class service team. This involves leading a team of complaint professionals to provide a superior customer experience and providing ongoing coaching and support, whilst adhering to the Group Complaints Management Standard. Your passion for helping customers and providing exceptional service when resolving complaints will ensure your success in this role. This position is a 12 month maximum term contract.

What’s in it for me?

You’ll play an important and significant part in the future of a business that has been around for 200 years. Our purpose is Helping Australians Succeed – it’s what we do, who we are and why we come to work everyday. So, we’ll back you in the development of your career, with internal career prospects and flexible working. You’ll also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?

  • People leadership experience essential
  • Previous experience in a customer centric company or role
  • Proven experience in complaint resolutionwithin General Insurance
  • Strong customer focus and problem-solving skills
  • Ability to effectively coach and develop people
  • Outstanding relationship building and stakeholder management skills

What is it like to work there?

As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We’ll even pay you to do volunteer or community work. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.


Westpac Group


Customer Service and Call Centre

Primary Location


Employee Status

Fixed Term / Secondment / Relief




Marc Hess

Posting Date

04/02/2021, 9:37:30 AM

Closing Date

18/02/2021, 11:59:00 PM